Customer Service Rep. (copy)

American Fork, UT 84003, United States

Job Description



Job Location


  • American Fork, Utah


Job description
We need a friendly person to book jobs, and who can make clients feel heard and communicate with our division managers so the workflow is smooth and fun.
Ideal Candidate is a confident person with an upbeat personality and possibly has some sales experience (but sales experience is not required.)
You will have great one on one training with a dedicated trainer who will help you every step of the way until you\'re ready to take ownership of your job!
Responsibilities and Duties
Key Job Responsibilities

  • Answering incoming calls from Clients, and Prospective clients (Leads) and answer their questions and sell them our services.
    You will be trained to talk to Landscape customers.
    Learning and fully immerse yourself in our 2 Customer Relations Management software Service Titan and Service Autopilot to manage clients and employees
    Follow up with clients daily that have open estimates, and invoices.
    Create and edit email docs for marketing, correspondence, or up-selling
    If unable to find a solution, transferring calls to relevant person or calling back with answers
    Stay on top of Billing, accounts payable and receivable
    Responding to emails or forwarding to relevant manager with detailed notes
    Following up, where assigned to
    Enter production data and communicate that information to the techs
    Handle and organize administrative documents
    Posting our goals and assigning todo\xe2\x80\x99s
    Assisting with a variety of other administrative tasks
    Assisting with the process of coordinating our field workers jobs
    Find ways to have the office run more efficient
    These are just a few of your responsibilities there are more and we would like to hear your ideas that may need implementing!

About Lawn Thumbs:
Lawn Thumbs is a full-service, landscape, yard maintenance & sprinkler repair company in American Fork.
Job Type: Full-time


Salary: $20.00 - $22.00 per hour


Benefits:

  • Dental insurance
    Health insurance
    Paid training
    Vision insurance
Requirements

Employment type: Full-time
Work hours: 30 to 40 hours work
Required education: High school or equivalent
Required experience: Entry level

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Job Detail

  • Job Id
    JD4276178
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    American Fork, UT 84003, United States
  • Education
    Not mentioned