Position Summary Total Filtration Services, a Division of Parker Hannifin. is seeking a Customer Service Representative who will provide exceptional customer service and effectively supports customers by providing and processing information in response to questions, concerns and requests about products and services. They utilize technical expertise, vendors and internal resources to provide answers to customer questions. In addition they provide support to the field sales force from inside a branch office. Responsibilities
Works in a safe manner, complying with all company safety requirements.
Treats customers with highest level of customer service ensuring they take precedence over other tasks and responsibilities
Ensures SOPs, Work Instructions, policies and processes are followed
Accurately enters customer orders in business system in a timely manner
Understands the sales order, inventory, and purchasing processes within the company\'s business system.
Regularly utilizes the company\'s non-conformance process as required
Provides quotes in response to RFQs received directly from the customer in a timely and accurate manner
Assists with quote preparation for field sales staff under special circumstances
Follows up and reports on open order report weekly, ensuring customer contact is made proactively on orders past delivery date.
Follows up on Packing Slip/Proof of Delivery for shipment
Assists with updating and maintaining customer pricing records
Assists field sales with new part setups, sourcing requests, and non-stocks with Corporate Purchasing
Discusses issues with supervisor proactively and identifies solutions
Effectively communicates with field sales team, peers and others, both internal and external
Maintains a positive "can do" attitude when working with customers, peers, and supervisor
Provides suggestions for cost savings, process improvement and enhanced customer service
Demonstrates product knowledge proficiency by utilizing all resources available to stay current.
Attends training as required; shows initiative in taking training not assigned
Utilizes the company\'s time and attendance system to report all hours worked.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
QualificationsQualifications
Effective individual contributor with the ability to successfully work within a team.
Excellent oral and written communication skills utilizing the English language
Good attention to detail with solid follow-up skills
Professional appearance and behavior
Solid organizational skills with the ability to prioritize effectively
Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint
Demonstrated sense of urgency with the ability to meet appropriate deadlines
Accurate and results oriented.
Commitment to providing exceptional customer service to both internal and external customers
Effective time management skills
Good mechanical aptitude with the ability to quickly grasp technical information.
Required Experience & Educational Requirements: 3 years customer service experience, preferably in an industrial or service oriented setting High school diploma or equivalency required College degree preferred Parker Hannifin Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin. Equal Employment Opportunity Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor") If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov). Drug TestsDrug-Free Workplace In accordance with Parker\xe2\x80\x99s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.
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