Job Description

Job Summary

Under the direct supervision of the Vice President of Operations, the Customer Service and Inside Sales Representative will work closely with the Sales Engineer, customers and internal staff to ensure proper handling of customer orders. This role acts as a facilitator between AccuCoat sales, production and quality and the external customer. The role includes a number of administrative and customer service functions such as creating sales quotes, processing requests for customer orders, responding to customer inquiries and updating customers on delivery schedules. This role will also provide back-up and support to the AccuCoat Office Manager. The pay range for this position is $28 - $30 per hour.

Job Responsibilities:

Customer Relations

Act as a facilitator between customers and internal AccuCoat Departments (production, quality and shipping) through ongoing communications Develop positive relationships with customers through frequent communications via email and phone Support customers with their order management and scheduling needs Answers questions and resolve inquiries from both AccuCoat customers as well as internal AccuCoat departments (production, quality and shipping), while keeping appropriate sales personnel informed Work as a team with Sales Director to provide the best experience for AccuCoat customers Appropriately respond to and escalate customer complaints as required Respond to customer quality issues working with quality engineer Issue RMA numbers and forms to customers as requested by quality engineer Track RMA progress and maintain log

Administration

Set up new customers in QuickBooks, control credit requests Process customer purchase orders and maintain accurate status Data Entry into PO Log Prepare paperwork for incoming orders. Start the NPWS process on new orders Confirm dates and product receipt for customers Maintain Zoho database Initiate customer invoices Create sales reports in Zoho and Quickbooks as requested by management Back up for Office Manager for shipping and receiving, answering phones and other duties. Maintain a working knowledge of Office Manager role.

Quoting

Verify quotations and pricing match all incoming orders Assist with generating quotations, entering into Zoho and sending to customers Quote follow up as requested by Vice President of Operations. Maintain annual file retention for quotes, customer files, and all sales department related files Sending RFQ's to Thin Film Coating Engineer for pre-screening. If approved develop and track pre-quote. If not approved, send them to Vice President of Operations to contact customer.

Shipping and Receiving

Work with Office Manager to handle all shipping and receiving. Receive product and store in assigned area Move materials and paperwork to production staging area Monitor ship dates and notify customers of any changes Work closely with shipping/receiving and moving materials to staging area Assist customers with delivery or pick up on orders Create packing slips and shipping labels and place on packages Resolve customer scheduling issues and expedite requests

Qualifications:

Detailed oriented and organized - able to manage multiple tasks while ensuring accuracy Strong communicator - excellent verbal and written communication skills Customer-focused - ability to engage with clients professionally and efficiently Self-Motivated - A proactive approach to problem solving and teamwork Education - High School diploma or general education degree (GED) 3- 5 years customer service or related experience, or an equivalent combination of education and experience Proficient with Microsoft Office applications (Word, Excel, Outlook) Knowledge of Quickbooks and Zoho software preferred

Additional Requirements:

* Pursuant to ITAR, EAR, and other export compliance laws and regulations, applicants for this position must be U.S. Persons as defined by U.S. law, i.e., U.S. citizens, lawful permanent residents ("Green Card" holders), persons granted refugee status or asylum status in the United States, or temporary residents granted amnesty.