Job Description

WebCargo digitizes global freight sales for over 3,500 of the world\xe2\x80\x99s largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market, helping logistics players around the world digitize how they price, book and sell freight.

We\xe2\x80\x99re not alone, either.

WebCargo is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. We work with some of the largest companies in the world, are regularly featured in top-tier publications, make our families proud and are traded on the Nasdaq (CRGO).

Turns out, it\xe2\x80\x99s kind of a big deal. As the leading global freight booking platform for a massive industry (the phone or computer you\xe2\x80\x99re reading this on was, after all, shipped), we\xe2\x80\x99ve been crushing it with double-digit growth, year after year.

And it\xe2\x80\x99s working. How well? Well enough that we need more people on our team to help manage all the eBookings. Yes, this is a great problem to have.

As our Customer Service Associate (or Superstar of the Sky, if you prefer a hero name), you\xe2\x80\x99ll help manage the hopefully very, very rapidly growing number of eBookings. Which means you\xe2\x80\x99ll:

• Monitor all eBookings placed on-platform like a hawk to ensure that every bit and byte of data is transferred effectively from the freight companies on our platform to the airlines. Yes, there\xe2\x80\x99s a lot of tech involved but trust us, we\xe2\x80\x99ll help you learn how to use it.
• When you\xe2\x80\x99re moving EVERYTHING in the world, things happen. But that\xe2\x80\x99s why you\xe2\x80\x99re there. Like a Shiping Sherlock Holmes, you\xe2\x80\x99ll track and investigate eBookings issues.
• When things go wrong, you\xe2\x80\x99ll ring the alarm bells, escalating appropriately to the right people.
• Customers come first (once we\xe2\x80\x99ve had coffee). You\xe2\x80\x99ll be there on the frontline, as the point of contact for our users, providing live support via chat, and back office support working on tickets, and following up with Freight Forwarders to ensure that everything goes so well when they eBook, they prefer to book air freight than hang out at pool parties. As a matter of fact, they\xe2\x80\x99ll enjoy it so much that they\xe2\x80\x99ll come back and book again.
• We love our airlines too. So you\xe2\x80\x99ll serve as the point of contact for airlines to resolve any technical or operational discrepancies related to eBookings.
• As you gain on-the-ground insights, you\xe2\x80\x99ll document feature requests and help prioritize our roadmap. Trust us, it feels amazing when you get to tell a customer something they asked for is being developed. Cherish it.
• Like Buzz Lightyear in Toy Story, you\xe2\x80\x99ve got a friend. Together with our User Engagement Specialist, you\xe2\x80\x99ll help automate communication and streamline on-platform training.

• Tech-savvy.
• Logistics or supply chain skills are a must. And no, ordering stuff on Amazon doesn\xe2\x80\x99t count.
• From Arkansas to Argentina, Stockholm to South Africa, our customers are everywhere. You have up to a year of experience being in contact with clients around the world (Customer Service, Project Management or similar).
• When you\xe2\x80\x99re talking about this scale, that unicorn paper notebook won\xe2\x80\x99t cut it. You\xe2\x80\x99ll need at least one year of experience using software to manage tasks and/or support tickets.
• Methodological, organized and detail-oriented as we\xe2\x80\x99re all around the world, you must be able to prioritize and manage multiple issues and tasks at the same time.

• Experience in a fast-growing transactional business.
• Additional languages would be great.
• API knowledge; understanding how to read JSON requests and responses.
• Preparing and presenting update reports.

Freightos