Job Description

Are you ready to invest in your career with a quickly growing company? As a customer service agent, you are the first line of contact in assisting customers with luggage, checking in, selling tickets, and more!

CUSTOMER SERVICE AGENT

A. Qualification Standards

. Must meet the applicable Company and regulatory


requirements and be qualified through experience, education, and in accordance


with other qualification standards set forth by the General Manager of Seaplane


Operations.

B. Line of Authority

. Reports to the Departure Lead.

C. Duties and Responsibilities

1. Promotes and fosters a safe and secure working and operating environment,


Leadership commitment, and the promotion of safety as a core value of the company.


2. Must learn all pertinent information and operating procedures relevant to their


position.


3. Checks in customers and their baggage for flights ensure weights are entered


for weight and balance purposes.


4. Prepares manifest for flights.


5. Confirms return reservations.


6. Manages overweight and overbooked flights; solicits volunteers; and removes


passengers, baggage and Fast Pak as needed to ensure weight and balance


parameters are within limits.


7. Accountable for ensuring accurate manifests so no aircraft are sent out


overweight.


8. Processes no-shows and standby passengers


9. Makes passenger announcements (boarding, delays, canceled flights, others


as required).


10. Assists customers with claims for delayed and damaged baggage.


11. Responds to customer's inquiries.


12. Provides general customer assistance.


13. Enforces check-in time cutoff.


14. Ensures flights are properly loaded.


15. Coordinates on-time boarding of flights in an effort to ensure flights depart in a


timely manner.


16. Confirms new reservations as needed.


17. Uses Company's applicable software system to perform customer service


functions.


18. Ensures compliance with Company and Federal regulations.


19. Other required duties as assigned by station management team member