Job Description

About Us:

We're a fast-growing fiber optic internet startup on a mission to deliver lightning-fast, reliable internet with outstanding customer support. As we expand, we're looking for team players who are as excited about growth and innovation as we are. If you're eager to learn, ready to take initiative, and thrive in a dynamic environment -- we want to hear from you.

The Role:

As a Customer Service Agent, you'll be the first point of contact for our customers, helping them troubleshoot issues, answer questions, and navigate their service needs. We're not just looking for someone to read a script -- we want someone sharp, adaptable, and ready to grow with us.

What You'll Do:

Provide friendly, efficient, and professional support to customers via phone, email, or chat Troubleshoot Customer issues Accurately document customer interactions in our system Collaborate with team members to ensure smooth operations Contribute to continuous improvement by sharing feedback and ideas

What We're Looking For:

A quick learner with a strong attention to detail A positive attitude and professional demeanor Excellent verbal and written communication skills Someone reliable, punctual, and flexible as the company grows Previous customer service experience is a plus, but not required -- we're happy to train the right person Comfortable working in an office setting

Why Join Us?

Be part of a growing startup with room for advancement Supportive team environment Paid training Opportunity to grow your skills in a fast-paced tech industry

Ready to Apply?

Send your resume and a short note about why you'd be a great fit to Skramer@lakeshorefiber.com or apply here today. We're excited to meet you!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance
Work Location: In person