Job Description

Summary The Customer Program Quality Leader will ensure compliance and improve quality products by driving product, process and system quality improvements. You will manage the customer requirements on quality matters and ensure that processes and products are designed with appropriate quality measurement systems. You will address internal and external challenges by recommending best practices to improve products, processes or services.



Roles and Responsibilities

• Collaborate with customers, program, and engineering on quality issues
• Provide quality guidance to support the commercial technology development and demonstration programs including both company funded and customer funded efforts. Monitor customer satisfaction.
• Ownership of quality process application to the technology programs & quality control for customers
• Engage appropriate quality resources to support customer and program needs including product and process audit plans
• Resolve unique quality issues compliant to the aviation quality system in support of programs.
• Direct quality communications with external customers and across the organization (including leadership)
• Provide technical support to internal site quality teams

Required Qualifications

• Bachelor\'s degree from an accredited university or college (or a high school diploma / GED with a minimum of 4 years of experience in Quality, Manufacturing, Program Management or Engineering) + a minimum of 5 years of Quality, Manufacturing, Program Management or Engineering experience
• Quality expertise either in production or development programs.
• Demonstrated ability to effectively engage a broad network of specialists to support program objectives

Desired Characteristics

• Proven experience in QC Engineering, Quality System Planning and Quality Improvement methods
• Experience in a customer facing role
• Experience in development, certification and flight test
• Ability to assess quality of information given and ask pertinent questions to stakeholders
• Able to offer new solutions to problems outside of set parameters
• Ability to utilize multiple internal and external sources outside of own function to help arrive at a decision
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

General Electric