Customer Liaison Coordinator
Reno, NV 89502, United States
Job Description
b'
Company Overview: Hamilton Medical was founded with a vision: To develop intelligent ventilation solutions that make life safer for patients in critical care and easier for the people who care for them. Today, Hamilton Medical is a leading manufacturer of critical care ventilation solutions for a wide variety of patient populations, applications, and environments. Responsibilities:
As supervised by the Office Manager, the Customer Liaison Coordinator performs tasks proficiently within the primary assigned department as well as a degree of competence in other departments. This includes, but is not limited to, customer service, warehousing, purchasing and inventory control. The level of responsibility is determined by the individual\'s overall abilities throughout the departments.
- Answer all incoming calls in a friendly and professional manner and direct phone calls as appropriate.
- Receive and process incoming customer purchase orders. Release orders to the warehouse and send sales order confirmations to the customer.
- Ensure customer purchase orders have the correct shipping address, attention line, matches the information on the purchase order. Contact customer with any pricing discrepancies.
- Send customer invoices vis USPS mail, e-mail, and customer service portals as requested.
- Set-up new customer accounts in the ERP system and update CRM with buyer and AP contact information.
- Provide information to customers regarding their purchases; including but not limited to sales order confirmation, backorder detail, substitution information, tracking, proof of delivery and invoicing.
- Facilitate customer returns per the RGA/RMA procedures.
- Process credit memos once items have been returned to inventory.
- Update the CRM with customer complaints or interactions with customers.
- Supports service department billing and processing of related miscellaneous inventory transactions.
- Maintain stock of envelopes and all postage supplies.
- Process all demo sales to include informing service department of need, processing sales orders, provide the warehouse shipping documents and updating the installation calendar with shipping information.
- Process all trade-in credit memos for capital orders and provide the customer with the trade-in documentation.
- Rotate staff to ensure reception desk coverage.
- Document all tasks/duties within procedures and update as necessary to keep procedures current.
- Exhibit a willingness to accept additional projects, as related to essential job functions, as requested.
- Proficient in Word and Excel.
- Strong communication and interpersonal skills.
- Identifies deficiencies in customer interaction, including documentation to effectively correct and notify relating departments of deficiencies. Takes corrective action when needed.
- Display willingness and competence to support department goals as they relate to Company goals.
- Proactively displays willingness and competence to interact with other departments and management in areas of assessing and improving processes.
- Have the ability to willfully and competently perform tasks in the departments outside of primary assigned department and demonstrate support of departmental objectives (i.e cross trained staff).
- Demonstrates acceptance of change.
- Ability to work within a team environment as well as individually.
- High School Graduate ( Level 1) or,
- 2-4 years of expereince with Hamilton Medical prducts and processes (Level 2) or,
- 4-6 years of experience with Hamilton Medical products and processes ( Level 3 ).
Diverse portfolio of exciting and innovative design projects- Tremendous opportunities for professional growth and advancement
- Commitment to sustainable design
- Competitive Compensation
- Excellent Benefit Package (medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more)
- Solid Stable Company
- Drug free workplace.
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD4264182
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationReno, NV 89502, United States
-
EducationNot mentioned