Job Description

"Unitec offers a rewardable and fun opportunity to work independently and as part of a team toward a common goal of thrilled clients and staff."

Unitec Distribution Systems is seeking a highly motivated and detail-oriented Customer Engagement Manager to join our team!

We are a growing uniform supplier in Westminster, Maryland As the department is the main point of contact for our clients, you supervise and oversee the Account Management/Client Support Team As the liaison between clients and internal staff, you are responsible to ensure timely and successful delivery of our solutions and offer exceptional service to help drive company revenue.
What we're looking for:

Minimum 5 years' experience in managing Account Management/Client Support/Customer Service teams Technological capability to work with internal software system Proven ability to manage multiple projects at a time while paying strict attention to detail and on-time delivery Knowledge of CRM and project management systems Excellent verbal and written communication skills Ability to build rapport with clients Creative problem-solving skills Ability to prioritize among competing tasks Team-oriented Collaborative work style
What you'll be doing:

Team Development and Management

Manage and elevate Account Management/Client Support/Customer Service team

Enhance department and organization's reputation
Onboard and train new hires in Account Management

Liaison

Provide customer service and effective communication with both internal and external clients

Work closely with the Director of Operations to accomplish company goals

Oversee sourcing initiatives to include obtaining new product and offering solutions to discontinued and backordered items

Maintain strong manufacturer relationships to include pricing changes/specials/reasoning

Attend internal and client meetings virtually and in-person

Marketing liaison/support-keep with me for now

Implement marketing initiatives

Review marketing pieces

Analyze marketing metrics

Brainstorm content

Business Development

Oversee the transition for new accounts

Identify, track, evaluate, and report on opportunities gathered through government and industry portals

Maintain website registrations

Participate in preparing for and attending business development meetings and conferences

Pricing Assistance

Be supportive of Bus Dev processes

Customer Satisfaction

Resolve customer inquiries and complaints

Develop and maintain relationships at all levels of the client's organization

Help clients through email, phone, online presentations, and online meetings
Tools

CRM management/utilization

Develop, manage, and administer project management software pipelines

Initiate and manage proposal schedules to ensure intermediate and final submission deadlines are met

Create, write, and prepare proposals in support of the response to requests

Why work for us:

Competitive salary Exceptional benefits package Paid time off Health and dental plan Employer matched 401(K)/ Simple plan Working in a team environment A fun culture where work-life balance is valued
Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Tuition reimbursement Vision insurance
Education:

Bachelor's (Preferred)
Experience:

Team management: 5 years (Preferred)
Work Location: In person