Job Description

job summary:
-Availability to work weekends and support flexible schedules to support customers 24/7, 365 days of the year.

-Minimum 2 years of experience in customer service or contact centers.

-Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience. -Eagerness to take on new responsibilities. Customer Care Specialist

-Excellent communication and comprehension skills.

-Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.

location: Newark, California
job type: Contract
salary: $25 - 28 per hour
work hours: 8am to 4pm
education: Bachelors

responsibilities:
-Provide the highest level of support to customers via inbound phone calls, chats and tickets, escalating to cross-functional departments when necessary.

-Take ownership of customer case to full resolution, communicating efficiently with internal departments when needed. -Advocate for the customer to improve Client services or offerings based on requests and reported bugs. Champion customer experiences and process improvements.

-Serve as product experts to educate Client vehicle owners and generating confidence in the operation of the Client products. Must be comfortable to answer vehicle equipment questions, vehicle operations, discuss concerns around mechanical and cosmetic issues.

qualifications:

• Experience level: Experienced
• Minimum 2 years of experience

• Education: Bachelors (required)

skills: * Customer Relations

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate\'s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles\' Fair Chance Initiative for Hiring Ordinance.

Randstad