Job Description

Alpha-Omega Disaster Restoration is seeking a Customer Care Associate to join our team in Billings, MT



The Customer Care Associate works in a virtual call center environment speaking with customers who need restoration services. This role is the critical first step in the project intake process. The ability to quickly establish a rapport, to obtain customer information and to make decisions about the company's response to the customer are all important skills for a successful Customer Care Associate. This is a in office with the potential for hybrid. Must have prior call center and data entry experience with strong customer service skills.

Essential Functions and

Responsibilities

Serve customers with empathy and respect Follow the FLEET Response job intake workflow Listen attentively to customers, understand their inquiries Identify situations requiring quick escalation to operations leaders for immediate response Escalate necessary requests to assigned Project/OPS manager. Answer incoming calls promptly and professionally, ensuring a high level of customer satisfaction Address customer questions, concerns, and complaints with empathy and patience Collect and update customer information accurately in the company systems, ensuring data integrity Maintaining a friendly and professional tone on all calls Meet individual and team targets for call quality, customer satisfaction, and productivity Maintain a positive and professional attitude, even during challenging customer interactions Display a high degree of dependability by meeting prescribed schedule, availability to take calls, and other timebound work requirements.

Qualifications:

The ideal candidate will have a positive attitude and the desire to build relationships with our customers.


Exceptional verbal communication skills with a clear and friendly phone manner Strong active listening skills and the ability to understand and empathize with customer concerns Proficient computer skills and the ability to navigate multiple systems simultaneously Possess exceptional people skills Ability to work in a fast-paced environment Organizational skills and attention to detail Strong planning, and problem-solving skills Ability to multitask (i.e. listen to callers, move through computer screens, type, and ask questions) Must be able to work from 8am-5pm MT

Salary:

$20.00-$23.00

Benefits:

Medical, Dental, Vision, & Life Insurance 401k with up to 4% company match Company paid holidays. Company paid vacation & sick. Weekly pay

Benefits:

Medical, dental, and vision 401k with up to 4% company matching 6 paid holidays annually, 1 floating holiday Vacation time Sick pay Weekly pay

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.