Job Description

Inside Out Chiropractic is in search of a Patient Experience / Customer Care Advocate

We are in search of an outgoing, positive, compassionate team member to serve at the front desk of a thriving chiropractic practice as a Customer Care Advocate. This role is critical in executing day-to-day operational elements that create exceptional patient experiences throughout the chiropractic care journey. You'll serve as the frontline support for patient interactions, scheduling and new patient integration, while enhancing the overall patient experience with excellence and operational efficiency.

Key Responsibilities:

In-Office Patient Experience Excellence

Execute exceptional patient experience protocols at every touchpoint, creating welcoming, professional and caring interactions that serve as the primary face of the practice Greet and welcome all patients with warmth, professionalism and genuine care Monitor patient satisfaction through direct observation and informal feedback collection Provide immediate support and resolution for patient concerns and questions Maintain professional appearance and demeanor that reflects practice values Assist patients with forms, directions, and general practice information Create positive first and lasting impressions for all patient interactions

New Patient Coordination and Follow-up

Coordinate new patient experience from initial inquiry through scheduling them according to their plan of care Address new patient questions and concerns with empathy and expertise Coordinate new patient appointment scheduling and process financial explanations of care costs

Patient Scheduling Excellence

Manage patient appointment scheduling with excellence, optimizing clinical team schedules while accommodating patient preferences and complex scheduling needs Handle appointment changes, cancellations, cancellation fees and rescheduling requests Maintain accurate scheduling records and update patient information Monitor schedule gaps and proactively fill appointment openings Computer use/knowledge is required, as we use electronic health software for scheduling and documenting patient care

Office Support & Administrative Excellence

Provide essential administrative and operational support that maintains a professional, organized and efficient practice environment Maintain organized and professional front office, reception waiting area, adjusting rooms, exam and x-ray rooms, front office, play areas and storage closets Assist with patient communication, including phone calls, emails and messaging Provide backup support for various administrative functions as needed General office duties such as light cleaning, emptying trash, laundering patient gowns (on site), shredding, copying, filing, printing, organizing, patient communications, supplement inventory and ordering

Community Connection and Events Support

Support community workshops or special events through logistics coordination, patient communication, and day-of execution Assist with event setup, registration, attendee check-in, and material distribution Support event marketing efforts through patient communication and invitation distribution Help with interoffice marketing campaigns or patient appreciation events with team player energy

Key Qualities & Skills

Naturally hospitable, calm under pressure, and energized by people Exceptional interpersonal and communication skills with ability to create a positive patient experience Confident communicator with a heart for serving families navigating health challenges Detail-oriented with high level of accuracy in patient interactions and administrative tasks Tech-comfortable and systems-minded, able to learn and use practice management software effectively Proactive problem-solving skills to anticipate patient needs Strong organizational skills to manage complex scheduling and coordinate multiple functions seamlessly Ability to multitask effectively during extended periods of standing, interaction and fast-paced work Empathy and expertise in addressing patient concerns with warmth and clarity

This role is critical in ensuring patients receive exceptional care experiences that drive optimal healing outcomes and practice excellence while supporting the seamless operation of all administrative functions.

Want to know a little more about us? Keep reading!

At Inside Out Chiropractic, we are partnering with families to provide exceptional chiropractic care in Altoona, Iowa. We have two doctors on staff (Dr Lacey & Dr Ellie) who specialize in the Gonstead technique, which provides an unparalleled level of detailed analysis and care of the spine. We serve men, women and children of all ages with a wide variety of health concerns ranging from: colic, reflux, headaches, back and neck pain, hormonal issues, chronic stress, sleep disturbances, disc herniations and chronic conditions of the spine.

Many of our practice members receive regular chiropractic care as a part of their wellness / preventative health maintenance! Our doctor's niche is taking care of women and children, as we're both mothers ourselves and find so much joy sharing chiropractic care with this population and helping families health thrive.

We value getting to know our practice members and they essentially become an extension of our "office family". We have the desire to create a family-friendly office where the entire family feels welcomed and cared for. Kids love to play in our play area and a candidate would need to be comfortable making kids and families feel at home in our space, and occasionally lending a helping hand with kiddos when needed.

The Benefits:

An uplifting work environment, where helping people restore their health is our top priority Complimentary chiropractic care for you and your immediate family All-in, supportive team environment focused on excellence, continuous improvement, and purpose-driven impact Competitive compensation based on previous work experience, starting at $18/hour

Hours available

: We are looking for full or part-time.

The current office schedule listed below, is split between two Chiropractors.

Monday 8:30am-12:00pm & 2:00pm-6:30pm

Tuesday (Reserved for new patients, 10:00am-2:00pm)

Wednesday 7:30am-12:00pm & 2:00pm-5:30pm

Thursday 8:30am-12:00pm & 2:00pm-6:30pm

Friday 8:30am-1:00pm

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 20 - 35 per week

Benefits:

On-the-job training Professional development assistance
Application Question(s):

Would you be available to interview for this position the week of October 20-24th?
Education:

Associate (Required)
Experience:

Customer Service: 5 years (Required)
Ability to Commute:

Altoona, IA 50009 (Required)
Work Location: In person