Job Description

Who we are:


Geotab \xc2\xae is a global leader in IoT and connected transportation and certified \xe2\x80\x9cGreat Place to Work\xe2\x84\xa2.\xe2\x80\x9d We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.


Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab\xe2\x80\x99s open platform and Geotab Marketplace \xc2\xae, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.


Our team is growing and we\xe2\x80\x99re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it\xe2\x80\x99s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.



Geotab cares about your safety. You may be required to be vaccinated based on the nature of your work (ex: travel requirements) or due to changing local governmental health requirements.


Who you are:



We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Care Advisor who will be the account manager, and who will be responsible for the ongoing care of their assigned customers as their first point of contact. If you love technology, and are keen to join an industry leader \xe2\x80\x94 we would love to hear from you!


What you\xe2\x80\x99ll do:


As a Customer Care Advisor, your key area of responsibility will be to manage the customer relationship and help manage allocation of team resources against customer priorities. You will be responsible to focus efforts on account growth through understanding the customer and delivering intelligent solutions to their problems, with the ultimate goal of driving customer satisfaction and revenue. You will need to manage relationships both inside and outside the organisation. To be successful in this role, you will be a self-starter with strong written and verbal communication skills, and have a strong aptitude for understanding technical and business requirements. In addition, the successful candidate will have strong analytical and project management skills with an ability to identify needs, develop effective solutions, and manage projects through completion.

How you\xe2\x80\x99ll make an impact:

• • Function as the reseller to the Direct Customers of Geotab. Be the liaison between, Customers, Finance and Product to ensure our customers\' voice is being heard.
  • Manage the customer relationship and help manage allocation of team resources against customer priorities.
  • Create, evaluate, and implement strategic engagement plans for the growth and development of opportunities across direct customers groups.
  • Devise and deploy all business development goals and objectives pertaining to the growth of Geotabs\xe2\x80\x99 existing customer base and additional markets around the globe.
  • Provide expert leadership and guidance as SME:
  • Develop a deep knowledge base of the industry and maintain top-of-mind awareness of complexities of multinational accounts and how to meet their needs.
  • Develop Quarterly Business Reviews with the Signature team for Direct Accounts.
  • Assist in the creation and follow up on orders, RMAs and tickets as needed.
  • Collaborate with leadership to develop short and long term strategic plans to increase the Direct accounts engagement with the Geotab ecosystem.
  • This position may be remote, therefore must be flexible with work schedule to accommodate different time zones.
  • Occasional customer hands-on visits, in garages, warehouses, parking lots with high-vis vest and safety glasses
  • Ability to travel 25-50% of the time.

What you\xe2\x80\x99ll bring to this role:

• • 3-5 + years experience in enterprise account management or a similar role.
  • Degree specialization in Engineering, Business, Computer Science or a related field
  • MBA/Masters in a relevant field highly valued.
  • Experience in fleet management, fleet maintenance, or another automotive sector.
  • Experience in telematics is an asset.
  • Strong aptitude for understanding technical and business requirements.
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
  • Excellent verbal and written communication skills, including comfort with delivering presentations and training.
  • Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion.
  • Analytical skills with the ability to use data to solve problems.
  • Time management skills.
  • Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
  • Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides), Customer Relationship Management (CRM) tools.

If you got this far, we hope you\'re feeling excited about this role! Even if you don\'t feel you meet every single requirement, we still encourage you to apply.


Why job seekers choose Geotab:


Work from home and flex work arrangements
Home office reimbursement program
Baby bonus
Online learning and networking opportunities
Electric vehicle purchase incentive program
Full medical benefits & 4% 401k company matching RSP

• The above are offered to full-time permanent employees only

How we work:


At Geotab, we have adopted a flexible first working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!


Geotab verifies candidates\' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.


Other employment statements:


Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company\'s legal duty to furnish information.


Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab\'s employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Alex Cocq at HRCompliance@geotab.com. For more details, view a copy of the EEOC\'s Know Your Rights poster. Click here to learn more about what happens with your personal data.