Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
Communicates with customers regarding service request or problems; documents, evaluates and resolves customer\xe2\x80\x99s inquiries.
Thoroughly documents all contacts and conversations; follows up as required.
Works with other departments to complete customer requests as needed, and minimize escalations.
Gains proficiency in various administration and automated workflow systems.
Processes complex and varied service requests.
Represents Transamerica with professional pride to internal and external customers.
Consistently meets/exceeds set quality and productivity metrics.
Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.Frequently attend educational seminars to improve knowledge and performance level
Job Type: Full-time Pay: $16.00 - $17.00 per hour Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
1 year
Shift:
8 hour shift
Day shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Office
Application Question(s):
PLEASE NOTE THIS IS WORK FROM OFFICE ONLY.
Are you comfortable with working from office from day-1?
Please share your direct email address for interview invite:
Phone interview is scheduled on Thursday .Please mention time (10.00am-2.00PM EST): Normal Telephonic interview of 5-7 mins. Work Location: One location
Health insurance
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