Csr Customer Service Representative $16 $17/hr (m F)
Bryant, AR, United States
Job Description
- Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
- Communicates with customers regarding service request or problems; documents, evaluates and resolves customer\xe2\x80\x99s inquiries.
- Thoroughly documents all contacts and conversations; follows up as required.
- Works with other departments to complete customer requests as needed, and minimize escalations.
- Gains proficiency in various administration and automated workflow systems.
- Processes complex and varied service requests.
- Represents Transamerica with professional pride to internal and external customers.
- Consistently meets/exceeds set quality and productivity metrics.
- Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.Frequently attend educational seminars to improve knowledge and performance level
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 1 year
- 8 hour shift
- Day shift
- Monday to Friday
- In-person
- Office
- PLEASE NOTE THIS IS WORK FROM OFFICE ONLY.
- Please share your direct email address for interview invite:
Normal Telephonic interview of 5-7 mins. Work Location: One location
- Health insurance
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Job Detail
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Job IdJD4265589
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBryant, AR, United States
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EducationNot mentioned