Job Description

Join the Cleveland Clinic team at Stuart Family Health Center, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.


Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Special Unit Surgery Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments, supporting all specialties including neurology, physical medicine and rehab, neurosurgery, urology, ENT, audiology, OBGYN, general surgery, vascular surgery, colorectal surgery, bariatrics and the MFM department for high-risk ultrasounds. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic.

A caregiver in this role follows a rotating weekly schedule working shifts from 8:00 a.m. - 4:30 p.m. or 8:30 a.m. - 5:00 p.m.

A caregiver who excels in this role will:

Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. Validate patient physician information and ensures accurate collection. Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing. Identify patients in need of financial counseling to ensure appropriate payment of services. Identify services out of insurance plan or requiring referrals; may inform patient of courses of action. Triage appointments are based on diagnosis, patient preferences and physician specialty. Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. Perform scheduling both intra- and inter-departmentally as requested by physician orders. Receive orders and processes as indicated by provider and schedules according to protocol. Maximize the department's allocated spaces by scheduling all procedures/surgeries. Enter appointment into respective programs, both routine and emergency add-on. Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). Enter all updates, corrections and changes to scheduled procedures/surgeries. Maintain provider schedules for designated unit. Coordinates multiple physician schedules. Maintains familiarity with all appropriate scheduling functions. Serve as liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations. Notify patients of their arrival times per area protocols. Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. Communicate with all departments to maximize efficiency and expedite the admission process. Maintain designated space/unit and patient management calendars/ledgers; maintains department data based on area needs. Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum qualifications for the ideal future caregiver include:

High School Diploma or GED Two years of related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/OR scheduling OR three years of customer service concierge experience Proficiency in use of Personal Computers (PC) and general knowledge of PC based systems and software Knowledge of Microsoft Word and Excel applications Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access

Preferred qualifications for the ideal future caregiver include:

In-depth knowledge of medical terminology and/or CPT/ICD coding

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Ability to perform work in a stationary position for extended periods Ability to operate a computer and other office equipment Ability to travel throughout the hospital system Ability to communicate and exchange accurate information In some locations, ability to move up to 10 pounds

Personal Protective Equipment:

Follows Standard Precautions using personal protective equipment as required for procedures.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.