Job Description

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.


Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic.

A caregiver in this position works 8-hour shifts within 7:30am to 5:00pm. No weekend or holiday requirements. Position will be floated to the Lorain location.

A caregiver who excels in this role will:

Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. Validate patient physician information and ensures accurate collection. Identify patients in need of financial counseling to ensure appropriate payment of services. Triage appointments, based on diagnosis, patient preferences, and physician specialty. Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. Perform scheduling both intra- and inter-departmentally as requested by physician orders. Receive orders and processes as indicated by provider and schedules according to protocol. Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations. Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum qualifications for the ideal future caregiver include:

High School Diploma/GED 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling OR 3 years of customer service concierge experience Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access Knowledge of Microsoft Word and Excel applications Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software

Preferred qualifications for the ideal future caregiver include:

In-depth knowledge of medical terminology and/or CPT/ICD coding Prior experience using EPIC Prior experience in surgical areas or ophthalmic offices

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Requires frequent standing, walking and sitting for extended periods of time. Lifting and carrying up to 25 lbs. Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. Normal or corrected vision.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.