Job Description

At Revere Health, we value the health of our patients above all else. As the largest independent multi-specialty physician group in Utah, our healthcare system gives patients the best in communication, quality, coordination and innovation. Founded in 1969 in Provo, Utah, Revere Health has grown to include 29 medical specialties in over 100 locations throughout Utah, Arizona and Nevada.

As the first Accountable Care Organization (ACO) accredited by Medicare in Utah, and the only Next Generation ACO in the state, Revere Health offers a unique, patient-oriented approach to healthcare. We strive to keep medical costs at a minimum while providing the utmost in quality healthcare.

Revere Health: Your Health Above All Else.

Job Title: Customer Service Representative - Work from Home - FT

Role: Tired of working a job that just punches a clock? Are you ready for a job that makes a difference in people\xe2\x80\x99s lives? Do you want to love what you do, and do it from the comfort of your own home? Revere Health is what you\xe2\x80\x99re looking for! We are well-respected employer and leader in the communities we serve. Our Contact Center helps nearly 1.4 million patients each year, and we are looking for full-time, professional, dynamic, driven, fun & energetic people to join our team and work from home.

We offer competitive wages! Because we work directly with doctors\xe2\x80\x99 offices, the Contact Center is open Monday through Friday, from 8:00 AM until 5:00 PM, which means you get to enjoy nights, weekends, and holidays with your friends and family! We offer other benefits for full-time employees, such as a very generous 401K program, up to 3 weeks of paid time off per year, paid holidays, as well as a variety of medical, dental & vision insurance plans to choose from.

Must reside in the state of Utah AND be willing to complete training onsite at our office in Provo.

Your main focus will be to assist with an array of patient and provider service requests for patients calling you. We provide you with the training and tools to help you feel confident in your activities while working remote.

What are we looking for? Probably you! But here are a few things we\xe2\x80\x99ve noticed that help new employees become comfortable with their new role very quickly:

• You are able to work at least 30+ hours a week
• You are available to work on Mondays
• You have a positive outlook
• You are quick to learn new computer environments, and able to easily navigate multiple software systems.
• How are your keyboarding skills? You\xe2\x80\x99ll need those here!
• You love providing customers with the highest level of service.
• You have excellent verbal communication skills and are an amazing listener.
• You know how to multi-task.
• If you have previous medical experience, that\xe2\x80\x99s great! But it\xe2\x80\x99s not required. You\xe2\x80\x99ll get that here!

Here\xe2\x80\x99s what you can expect a standard day to look like here: * Answer incoming calls and handle caller\xe2\x80\x99s inquiries efficiently and accurately.

• Accurately collect information and personal details about patients; delivers messages /tasks to the appropriate medical person in a timely & confidential manner.
• Uses an effective approach to handle special telephone-related tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
• Meet and maintain department performance expectations (we help with that!).
• Other duties as occasionally assigned.

If this sounds like a great fit for you, we\xe2\x80\x99d love to talk to you! Please submit a resume and application by clicking the "Apply for this Position" link and someone will contact you to setup a time to meet. It\xe2\x80\x99s time to love where you work!

Revere Health