Job Description

Job Overview

We are seeking a dedicated and personable Concierge to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a memorable experience. This role requires strong communication skills, a passion for guest relations, and the ability to multitask in a fast-paced environment.

Duties

Welcome guests upon arrival and provide them with information about our community. Answering incoming calls and making sure they are directed to the correct department by doing exentive discovery. Assist guests with check-in and check-out procedures at the front desk. Respond promptly to resident & guest inquiries and requests, ensuring their needs are met efficiently. Handle guest complaints with professionalism and resolve issues to enhance guest satisfaction. Maintain an organized front desk area, ensuring all materials are stocked and readily available. Collaborate with other departments to ensure seamless resident & guest experiences throughout their stay.

Requirements

Previous experience in hospitality or customer service roles. Strong phone etiquette and communication skills, both verbal and written. Ability to manage multiple tasks simultaneously while maintaining attention to detail. A friendly demeanor with a genuine desire to assist others and create positive experiences for residents & guests. Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
Join our team as a Concierge where your commitment to excellence will help us create unforgettable experiences!

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

Employee assistance program Life insurance Vision insurance
Schedule:

12 hour shift Rotating weekends
Work Location: In person