Job Description

Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?

Wellington Oaks is seeking a dedicated

Concierge

to assist residents and visitors at Wellington Oaks, ensuring a high level of service and enhancing the overall experience for everyone in our community.

Why Join Wellington Oaks?

At Wellington Oaks, we foster a culture of compassion, leadership, and growth--for our residents and our team. We offer:


Competitive pay rates Comprehensive health, dental, and vision insurance Paid time off and holidays Ongoing professional development opportunities Company-paid life insurance Company-paid Employee Assistance Program

Essential Duties and Responsibilities:

Resident & Visitor Services:

Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.

Concierge Support:

Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.

Communication Hub:

Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.

Customer Service Excellence:

Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.

Administrative Tasks:

Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.

Event Coordination:

Assist in the coordination of community events and activities, ensuring residents are informed and engaged.

Problem Resolution:

Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.

Safety & Security:

Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.

Qualifications:

High school diploma or equivalent (required) Previous customer service or concierge experience (preferred) Strong communication, interpersonal, and organizational skills Ability to manage multiple tasks simultaneously and prioritize effectively Compassion for and a desire to work with the elderly Professional appearance and demeanor Proficiency with office equipment and software, including Microsoft Office Suite Strong problem-solving and conflict resolution skills

If you're a personable, organized, and service-oriented individual who thrives on helping others, apply today to make a meaningful difference as a Concierge at Wellington Oaks!