Job Description

Responsibilities:

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Join Our Team

At Related Management, we believe the front desk sets the tone for the entire building. As a

Concierge

at

The Row

,

one of our luxury high rise in Chicago, you'll be the first impression for residents and guests, offering service that's polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.

Schedule:

Tuesday - Saturday 3:00PM - 11:00PM
Days Off: Sunday and Monday

Compensation:

$22.35 / HRplus Local 1 Union Benefits
###

What You'll Do:

Resident & Guest Services

Greet residents and guests with professionalism and warmth Announce visitors and manage deliveries with care Keep the lobby calm, clean, and inviting Support leasing tours and resident events with a polished front desk presence Conduct lobby checks for lighting, music, scent, and overall atmosphere

Security & Access Control

Monitor building camera systems and logs Track vendor and contractor activity and follow access procedures Respond to safety or privacy concerns calmly and appropriately

Package & Amenity Management

Log and organize packages and deliveries using digital tools Track service requests and amenity bookings Support the package room and inventory systems Manage visitor logs and help maintain accurate resident preferences

Move-In & Move-Out Support

Prepare elevators and common areas for scheduled moves Notify the Resident Manager of unscheduled move-ins/outs Ensure smooth transitions with clear communication

Leasing & Visitor Assistance

Welcome prospective residents and alert the leasing team Share branded materials and collect contact information Maintain a composed and helpful presence

Lifestyle & Brand Engagement

Offer local tips, help with events, and maintain bulletin boards Remember and act on resident preferences to personalize service Be a trusted connector in the community

Emergency Response & Service Support

Follow all emergency procedures and stay calm under pressure Step in to solve service issues when possible, and escalate as needed Follow up with residents to ensure satisfaction

Teamwork & Professionalism

Keep the front desk clean and organized Join daily huddles and team updates Model professionalism and emotional intelligence Take on special assignments when asked

Qualifications:

Compensation:

$22.35 / HRplus Local 1 Union Benefits
###

What You Bring:

A passion for excellent service and a composed, professional attitude Experience 1-3 years in hospitality, customer service, or luxury properties is a plus Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.) Ability to lift to 50 lbs and stand for long periods High school diploma or equivalent

Why You'll Love It Here:

Lots of paid time off (19+ days!) - we value your life outside of work. Customizable total rewards package - pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs. Mental health resources, such as counseling, are available to our team members. Fertility benefits - such as surrogacy, adoption assistance and more! Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world! Grow with us - learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available....and so much more!

#RMC
Overview:

Build Your Career With Related Management Company

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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