Major Responsibilities

• Comply with team processes and practices for execution of assigned tasks.
• Develop and maintain technical expertise in assigned emphasis areas.
• Complete assigned administrative tasks in a timely and quality fashion.
• Proactively communicate and coordinate with others to provide support for assigned areas.
• Under the direction of more experienced employees, perform hardware/software installation, testing, monitoring and troubleshooting.
• Provide first level technical support of hardware and software.
• Assist customers with computing infrastructure
• Train under direction of senior personnel to become a backup resource on a more complex system(s) or assume full responsibility for a less complex system(s).
• Shift schedule is determined by job assignment and may include off hours schedule.
• Assignment may include 24x7 support as part of an on call rotational assignment.

Clearance Required to Perform Job?

None

Basic Education Qualifications

High School Diploma, GED, or other equivalent State Credential

Preferred Qualifications

A college degree and experience in related assignments
General knowledge of computer hardware and software, data communications concepts, and computer systems management concepts.

Experience in administration or engineering of one or more of the following systems:
1. Windows Server
2. Windows Desktop
3. RedHat Linux
4. Solaris
5. Microsoft System Center
6. Microsoft Office 365
7. Microsoft Azure

Basic understanding of one or more of the following:
1. Network files systems
2. TCP/IP networking
3. Personal Computer hardware
4. Cyber Security practices

Soft Skills:
1. Customer service
2. Interpersonal communications
3. Written and oral communications
4. Time Management
5. Self-Management
6. Teamwork

Competency #1

Model Excellence

Competency Description #1

Behave in a professional manner demonstrating integrity, ethics, and a high standard of values.
Deliver your work with pride and ownership.
Respect others\xe2\x80\x99 knowledge, skills, and experiences.
Seek to appropriately identify and resolve challenges.
Work to make the organization, company, and mission more successful.
Apply Continuous Improvement processes to work scopes to improve efficiency and reduce unnecessary costs.
Strive to exceed expectations in task completion.
Embrace the company\xe2\x80\x99s culture of service, excellence, and stewardship.
Take personal responsibility to care for equipment and resources.
Adhere to conduct of operations principles.

Competency #2

Deliver Results

Competency Description #2

Understand job responsibilities and be accountable for results.
Meet goals and strive for customer satisfaction and corporate success.
Make sound workplace and business decisions.
Keep commitments and promises.
Plan work in a responsible manner, balancing company goals vs. schedule, budget, safety and resources.
Elevate issues early to avoid surprises.

Competency #3

Energize & Recognize Team

Competency Description #3

Work with team members to ensure team, department, and divisional goals are met.
Communicate in a clear, respectful manner with team and management.
Collaborate and share with other team members to promote knowledge transfer.
Mentor, guide, and provide assistance to newer employees.
Promote teamwork and support other members of the organization.
Ask for help and support when needed.
Recognize colleagues for their achievements.

Competency #4

Build Relationships

Competency Description #4

Build and maintain good working relationships with everyone.
Maintain a customer-focused attitude and strive to satisfy the customer.
Communicate in a clear, respectful manner with everyone. Publicly recognize others for a job well done.
Provide open and timely feedback regarding meeting and delivering commitments.

Competency #5

Shape the Future

Competency Description #5

Adapt and perform consistently under changing requirements and dynamic work situations.Take initiative to offer or try a new approach to make the team and the company more successful.Foster business success by offering and supporting different perspectives.Continuously improve in job performance.Take on stretch or rotational assignments to support company initiatives and achieve self development.

Note:
SRNS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. SRNS is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, you may contact us by phone at 803-952-8207, or by e-mail at hrrecruiting@srs.gov.

Job Expires

29-Mar-2023