Job Description

JOB POSTING FOR LEWIS AND CLARK COUNTY

Position Title:

Computer Support Specialist

Organization:

Lewis and Clark County, IT&S Department

Pay Rate:

$29.85 to $31.60 per hour

Position Type/Status:

Permanent

,

Full-time, Non-Exempt

Closing Date:

September 30, 2025

Who We Are

The IT&S Department provides technology support for the City of Helena and Lewis and Clark County. Staff of 15 full time employees Seven functional areas Administration (3 FTE) Central Systems (1 FTE) Geographic Information Services (2 FTE) Web Services (1 FTE) Network Services (3 FTE) Customer Support Services

Benefits

Lewis and Clark County offers a competitive benefits package!

Includes:

Health Coverage - 2 Types of Health Plans which includes medical, dental, vision, and pharmacy coverage; Traditional Plan - cost for employee only is $50 per month and with the Wellness incentive, the cost may be reduced to $0 per month for full-time employees; High Deductible Health Plan - cost for employee is $0 per month and a additional $1200 per year to a Health Savings Account for full time employees; PureView Health Center - preferred clinic provider and no cost to the employee and his/her dependents; Retirement plans; Paid Vacation and Sick Leave and Holidays; Employees are provided with $25,000.00 of Life Insurance and $25, 000.00 of AD&D insurance as a new employee; Wellness Screening Incentive; Gym Membership Reimbursement; Voluntary Supplemental Life Insurance; Public Service Loan Forgiveness (PSLF) - Employment with the County may qualify you to receive student loan forgiveness under the PSLF. Look here to learn more and see if you may qualify! https://fed-pro.org/public-service/

Other Benefits

Includes:

Working in a fast-paced environment; Professional development and training opportunities; Cost of living increases; Market adjustments; Step based wage increases; Longevity pay; Paid parental leave.

Position Description Summary

Under general supervision of the Customer Support Supervisor, this position installs, modifies, tests and repairs computer hardware and software.

Duties

Installs, modifies and repairs computer hardware and software; Serves as first point of contact for user inquiries concerning system operation and diagnosis of technical problems; Recommends or performs remedial actions to correct problems; Installs hardware and peripheral components such as monitors, keyboards, printers, scanners, and disk drives; Loads software packages such as operating systems (OS), OS updates, patches, office automation products and enterprise approved application software onto computer systems; Assists in troubleshooting security events; observes system functions to verify correct system operation; Provides updates, status and completion information; Assists in evaluating and developing strategic directions for the enterprise relating to information technology; Assists in the development of internal and external systems security measures and monitors compliance; Develops and implements production recovery, disaster recovery and related security procedures; Develops, tests and updates support documentation; Performs other duties as assigned.

Examples of Knowledge

City and County regulations; Information Technology and Services Department policies and procedures; Personal computers, operating systems, O365 and software (including Windows, Active Directory, and Office 365) Computer hardware operation and interaction; Hardware and software troubleshooting procedures; Application deployment systems; Systems management including operating system interfaces, systems security and performance monitoring; Patch management, antivirus, and antispyware standards and best practices; IT security protocols and practices; Records management and reporting requirements.

Examples of Skills & Abilities

Ability to operate computer systems and related software, including O365 applications such as word, excel, TEAMS, Zoom, use test equipment; Diagnose and recommend repairs for various computer problems according to department standards; Monitor development of new hardware and software technology; Communicates effectively orally and in writing; Establishes effective working relationships with customers, fellow employees, and management.

Qualifications

The knowledge, skills, and abilities required for this position are acquired through a combination of education and experience equivalent to certification as a Computer Assistant plus two (2) years of computer support experience OR an Associate's Degree in Information Technology and one (1) year of computer support experience OR a 4 year degree in computer science, management information systems or related degree. A+ certification is preferred.

Physical Demands

Duties are generally performed in an office environment where hazards and discomforts are controlled and modifiable. This position requires the ability to stand, bend at the waist, kneel, reach over the head, talk, hear, and see. Must be able to move or lift materials weighing up to 30 pounds. Position requires knowledge and use of typical office equipment including telephone, and personal computer. Position is required to manage and resolve a variety of customer issues through multiple communications channels. Position may require occasional travel to other sites.

Special Requirements

Must be able to pass a criminal background check. May be required to be on call occasionally.

Application Instructions

Applications for this position are accepted online only through our career portal athttps://www.lccountymt.gov/hr/jobs.html. The following items are required along with the on-line application:

Resume - Attach resume to online application in designated section

Cover Letter - Attach cover letter to online application in resume upload section as well. More than one document can be uploaded.

For questions on this position or on the application process, please call (406) 447-8316.

Disclaimer: Equal Opportunity Employer

Job Type: Full-time

Pay: $29.85 - $31.60 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance
Work Location: In person