Job Description

Overview
The Role:
The Community Service Program Officer will provide training, technical assistance, monitoring, and reporting in support of over 40 community organizations delivering homeless shelter and services. This position will be part of a small, dynamic team that partners with community-based service providers and coalitions working to end homelessness in Vermont.
Primary responsibilities include, but are not limited to:

• Developing, implementing, and maintaining programmatic technical policy, process, and procedures that are compliant with Department of Housing and Urban Development (HUD) requirements.

• Assisting in negotiations with various stakeholders, such as the Continua of Care, AHS Housing Taks Force, Community Action Agencies, and Public Housing Authorities to align policy and protocols.

• Coordinating, facilitating, and delivering training to homeless assistance program staff.

• Conducting routine programmatic monitoring, including ongoing desktop monitoring of programmatic reports and onsite comprehensive reviews.

• Working closely with the Homeless Management Information System (HMIS) Administrators to ensure data collection and reporting meetings federal, state, and community needs related to both project and system performance measurement.

• In particular, work is anticipated to focus on habitability monitoring and technical assistance of emergency shelters and other housing and homeless service providers.

You Bring:

• Commitment to housing first principles, trauma-informed care, and strengths-based relationships.

• Ability to work collaboratively to build organizational capacity and engage in joint problem-solving.

• Leadership experience with homeless assistance programs, particularly those connected to the Coordinated Entry system, emergency shelters, or community-based housing navigation and housing retention services.

• Experience in the delivery and coordination of training and technical assistance to support best practice.

• A demonstrated ability to facilitate positive working relationships between community organizations, state and federal government agencies.

• Exceptional communication skills to maintain boundaries required for accountability at the same time as developing working relationships with senior/program leadership and direct service staff.

• Experience with monitoring and/or quality assurance.

What we offer

• A supportive, passionate team
• Hybrid work schedule (3 days in Waterbury/in the field and 2 remote)
• 11 paid holidays, plus sick and vacation time
• Excellent, health, dental, and vision insurance for employees and their families.
• Retirement plans, including a pension
• Parental leave for all new parents, including adoptions
• Working with a staff who is dedicated to supporting children and families, including your own.

Who May Apply
This position, Community Service Program Officer - Limited Service (Job Requisition #52904), is open to all State employees and external applicants. It is a Limited Service position, which is non-tenured and authorized for a specific period of time. Limited Service positions are established for specially funded projects or programs.
If you would like more information about the duration of this position or other details, please contact
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.
AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.
Environmental Factors
Duties require considerable travel to project sites for which a valid driver's license is required. Tact and diplomacy are required for effective performance. Considerable interaction will occur with human service providers, and other state and federal agencies. Some overtime, evening, and weekend work may be required.
Minimum Qualifications
Education: Bachelor's degree AND four (4) or more years in human services, housing, community development or related field.
OR
High school graduation or equivalent AND six (6) or more years in human services, housing, community development or a related field.
Preferred Qualifications
Experience with homeless assistance programs
Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the on our website.
Equal Opportunity Employer
The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Skills Required