Job Description

We're looking for a

Community Manager

to help lead Lansweeper's transformation from a support forum into a

career-building, collaboration, and inspiration hub

-- where IT professionals connect, share experiences, and inspire one another to use Lansweeper to solve real business challenges.


This isn't a role about managing tickets or moderating Q&A.



It's about creating

spaces, stories, and recognition

that bring Technology Asset Intelligence (TAI) to life -- helping customers, partners, and experts learn from one another and shape how Lansweeper is used across the industry.


You'll join the

Ecosystem team

, working closely with Product, Product Marketing, and Customer Success to grow a community that reflects our purpose:

making IT intelligent through collaboration, recognition, and shared innovation.

Your Mission

Redefine the Lansweeper Community's purpose around

collaboration, recognition, and inspiration

. Shift engagement from troubleshooting toward

peer learning and storytelling

. Launch early programs (office hours, showcases, recognition pilots) that highlight

how IT pros use Lansweeper to solve real-world problems

. Support the rollout of the

new community platform (Community 2.0)

and prepare for the 2026 Roadshow and certification programs.

Key Challenges

Changing community habits from

support to collaboration and storytelling.*
Balancing operational discipline (moderation, analytics, governance) with creative program design and authentic engagement. Engaging a technical audience while ensuring the community stays focused on

inspiration and application

, not troubleshooting. Connecting internal teams and partners around community-driven outcomes and success stories.

Key Responsibilities

Lead the Evolution from Support to Inspiration: Deliver the community transformation roadmap -- from support forum to collaboration hub. Drive Recognition and Engagement : Co-design and manage Recognition and Certification programs for top contributors. Strengthen Collaboration Across the Ecosystem: Partner with Product, Marketing, and CS teams to amplify community-driven solutions. Engage partners and ISVs in events, programs, and collaborative initiatives. Manage Operations and Insights: Track community health, engagement, and recognition impact.

Key Requirements:

Proven experience

managing or growing builder or developer communities

(not support forums). Deep understanding of

community engagement metrics

, governance, and content programming. Hands-on experience with

Salesforce Community / Experience Cloud

or similar enterprise platforms.

Creative and strategic thinker

with ecosystem mindset.

Collaborative selfstarter

who thrives in crossfunctional environments.

Nice to haves:

Background in

SaaS

,

technology ecosystems

, or

marketplace communities

. Strong

communication and storytelling

skills to engage technical and nontechnical audiences. Knowledge of

community analytics

,

gamification

, or

ambassador programs

.

Why you'll love it here

A chance to shape the growth story of a rapidly scaling SaaS company.


High visibility and ownership in a global role.


Competitive compensation, benefits, and development opportunities.


A collaborative, hybrid environment in our Northwest Austin office (near the Arboretum area).