Job Description

JOB TITLE:

Community Health Worker (CHW)

STATUS:

Full-time, Non-Exempt

DEPARTMENT:

Medical Services

REPORTS TO:

Director of Nursing

JOB SUMMARY:

The Community Health Worker (CHW) will serve as a trusted liaison between BVMI patients, the healthcare team, and community resources. The CHW will support patients by addressing social determinants of health, promoting wellness, and helping individuals navigate medical and social service systems. This position focuses on empowering patients to take an active role in improving their overall health outcomes and quality of life.

RESPONSIBILITIES:

Work collaboratively with the BVMI healthcare team to identify patients in need of social, behavioral, or community-based support. Conduct outreach, education, and follow-up with patients in clinic, community, or home settings. Screen patients for social determinants of health (SDOH) and connect them to appropriate resources and services. Assist patients with accessing health care, social services, transportation, food, and housing resources. Support patients in understanding care plans and treatment instructions from healthcare providers. Encourage patient self-management and help them set and achieve health goals. Maintain accurate, timely, and confidential documentation in the Electronic Medical Record (EMR). Participate in care team meetings, training, and community outreach events as assigned. Serve as a liaison between patients, community organizations, and healthcare providers to improve care coordination and communication. Ensure compliance with BVMI policies and procedures, as well as local, state, and federal regulations. Complete other duties as assigned.

QUALIFICATIONS:

High school diploma or equivalent required; Associate's degree in health education, public health, or a related field preferred. Completion of a certified Community Health Worker training program (or ability to obtain certification within six months of hire). Bilingual English/Spanish is required. Strong communication and interpersonal skills, with the ability to build trust and rapport with diverse populations. Knowledge of local community resources and social service systems. Ability to maintain confidentiality and adhere to ethical standards. Excellent organizational and time management skills. Experience working in a healthcare or community-based setting is preferred.

At-Will Employment Statement:

Employment at BVMI is at-will, meaning that either the employee or BVMI may terminate the employment relationship at any time, with or without cause or notice.

Equal Opportunity Statement:

BVMI is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected classification.