Job Description

Summary:

The Community Health Worker (CHW) provides outreach, education, care coordination, and linkage to community resources while also supporting front office functions that ensure smooth clinic operations. The CHW serves as the first point of contact for patients, assisting with check-in and check-out, connecting patients to healthcare and social services, and helping reduce barriers to care. This position blends clerical support with patient-centered engagement to improve health outcomes for vulnerable populations.

Essential Duties:

Patient Engagement & Support - 50%

1. Welcomes patients to the clinic, determine the reason for the patient's visit, initiates the needed service, and maintains orderly flow of patients through the clinic.

2. Assist patients with applications and enrollment in health and social service programs, including Medicaid, Medicare, WIC, SSI, SNAP, TANF, pharmacy assistance, housing, and transportation.

3. Support patients in navigating the healthcare system by scheduling follow-ups, coordinating referrals, and providing linage to specialty and support services.

4. Conduct follow-up contacts to monitor progress, encourage treatment adherence, and address barriers to care.

5. Participate in community outreach events and health fairs to promote clinic services

Front Office & Care Coordination - 50%

6. Perform check-in and check-out operations, including registration, updating demographics, scanning documents, verifying insurance, and collecting payments.

7. Answer phones, schedule appointments, and provide appointment reminders.

8. Route clinical calls appropriately and provide general clinic information.

9. Maintain an organized front office environment and ensure availability of required forms.

10. Assist with Patient-Centered Medical Home (PCMH) duties including scheduling same-day appointments, collecting patient feedback, and supporting access needs.

11. Document patient encounters and CHW services in the electronic health record (EHR) in compliance with agency and Medicaid standards.

Additional Duties:

12. Provide transportation assistance for patients, including arranging services through Foothills Express, BMT, and case management programs; may provide direct transport as assigned.

13. Collaborate with case managers, peer support specialists, and clinical staff to ensure holistic care coordination.

14. Assist Project Director with monthly reminder calls and mailings of Advisory Board information.

15. Performs all other duties, as assigned by the assigned supervisor.

Education, Experience & Training:

High School Diploma and/or GED required. At least 2-3 years of experience in health care setting required. CHW certification (or willingness to obtain certification through the Kentucky Office of Community Health Workers within 12 months of hire) preferred. Certification in CPR is preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position requires occasional or frequent moderate physical activity. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk, climb, balance, stoop, kneel, crouch, crawl, and use hands to manipulate, handle or feel; and reach with hands and arms. The employee is occasionally required to lift/and or exert force up to 50 pounds.

Other Requirements:

Must have a valid driver's license and the flexibility and willingness to change schedules and duties as needed according to staff availability. Must be willing to travel the service area as needed. Travel is primarily local or within the service area during the business day, although some out-of-area and overnight travel may be expected. Agency policy regarding drug and alcohol testing and criminal background check applies to this position. Must maintain a high level of professionalism, demonstrated by a positive attitude, ability to function as a team member, and a commitment to the overall mission of the agency.

Health Insurance Portability and Accountability (HIPAA):

Our agency is dedicated to maintaining the privacy of employees' protected health information as required by the Privacy Regulations created as a result of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Employees should refer to the Notice of Privacy Practices for specific information on how Health Information may be used and disclosed and how to access this information.

AAP/EEO Statement:

Kentucky River Foothills Development Council, Inc. provides equal opportunities in employment to all employees and job applicants. No person shall be discriminated against in employment because of race, religion, color, sex, or national origin.

At Will Employment:

Your employment with Kentucky River Foothills Development Council, Inc. is voluntarily entered into and you are free to resign at any time. Similarly, the Agency may terminate the employment relationship whenever it believes it is in the program's best interest.

Job Duties listed are not necessarily exhaustive and may be supplemented, or otherwise revised by the employer at its sole discretion.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance
Work Location: In person