Job Description

About this Job:

General Summary of Position

MedStar Georgetown University Hospital has a full-time, day/evening shift with rotating weekends opening for a Communications Operator. This role operates hospital switchboard provides visitors and callers appropriate routine information and providing telephone communication service regarding the hospital and its patients.

Primary Duties and Responsibilities

Answers queries and inquiries and processes and directs incoming and outgoing calls. Sends regular emergency conference visiting hours ending and information desk closing pages via intercom and beeper. Uses terminals to obtain patient and doctor information in accordance with department standards. Records and reports all troubles with visitors patients and telephones to the proper authority. Directs all visitors callers and staff to their proper destination. Keeps records of house staff signing in and out time of return and coverage during absence for proper pager coverage. Places wakeup calls to doctors and maintains sign-out sheets. Makes up schedules for on-call doctors by month and keeps them current in accordance with department standards. Keeps records and schedules of doctors and other personnel on duty each evening and for the month. Maintains current telephone list of attending doctors beeper number list of house staff and other hospital supervisory personnel.

Minimal Qualifications

Education

High School Diploma or GED required

Experience

Approximately six months switchboard and/or receptionist related duties required

Knowledge Skills and Abilities

Verbal and written communication typing. Strong customer services skills.

This position has a hiring range of : USD $18.00 - USD $29.74 /Hr.