Job Description

Quest Corporation of America, Inc. (Quest) is seeking a self-motivated Communications Manager to join our team in the Ft. Myers area. The candidate is responsible for developing and executing community awareness plans, including communicating with internal customers, community members, media, and elected officials. Responsible for leading communications on multiple infrastructure improvements for roadway construction projects. Customer-service focus required. Spearheads addressing and resolving public concerns related to projects. Leads planning and implementation of public meetings and special events. The position may include business development activities, including marketing, proposal preparation and presentations. Responsibilities include but are not limited to:

• Develop community engagement plans to inform the public about transportation projects.
• Field, mediate and document issues from the public related to infrastructure projects.
• Design and maintain a favorable public image for the organization and customer.
• Coordinate all public relations activities and events.
• Build positive relationships with stakeholders affected by or interested in projects.
• Leverage existing relationships to help achieve our organization\xe2\x80\x99 and client\xe2\x80\x99s missions.
• Create written content and collaborate with creative graphics and/or video team to develop project educational materials.
• Develop strategic alliances and partnerships.
• Manage a project informational hotline and be responsive to community questions and concerns.
• Adhere to government communications protocols and other requirements.
• Able to work in a constantly evolving, confidential environment, and to travel by use of a personal vehicle to multiple locations.

• Must have 3 years of public involvement, public relations, media, or community outreach experience, preferably in infrastructure working for or serving a state or municipal agency.
• Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook etc.)
• Excellent written, verbal and presentation skills.
• Talent for understanding, simplifying and effectively communicating complex information to diverse audiences.
• Ability to perform responsibilities with a significant degree of independence, initiative, creativity, and expert judgement.
• Strong problem solving, critical thinking and organizational skills.
• Deadline and detail oriented.
• Familiarity with digital communications, including websites and social media.