Job Description

Description:

Newburyport Bank is a premier community bank in the Greater Seacoast looking to expand our team. If you are seeking an organization who treats customers, employees, and community members with respect, fairness, and an unwavering commitment to professional growth and development, apply now.

The Commercial Loan Servicing Associate is responsible for assisting in the servicing process and assisting the Loan Servicing Manager in the day-to-day operations of the department.

Commercial Loan Team Support:

• Compares approval documents and commitment letters to note and set up in Core system accurately.
• Assists in problem solving complex issues within the Commercial Lending Department with the guidance and assistance of the Senior Commercial Lending staff.
• Supports Commercial Operations staff with processing and booking various types of installment loans, lines of credit and payoffs.
• Disburses funds and maintains records for Commercial Construction loans based upon approval process.
• Performs general administrative and clerical support tasks.
• Helps with ordering and maintaining inventory of department office supplies.
• Assists with monitoring overall Commercial loan quality control.
• Serves as a resource and/or backup for Commercial Servicing Representatives as needed.
• Prepares collateral discharges and monitors flood insurance, tax activities and related documentation as needed.

Customer Support:

• Responds to external and internal inquiries, questions and concerns, ensuring the highest degree of customer service and problem resolution.
• Performs a variety of customer service and loan servicing functions.

Requirements:

• High school diploma or equivalent.
• Minimum of 10+ years in a professional office environment, preferably within a Commercial Lending related function such as banking/financial services, attorney or real estate broker.
• Detail orientation and ability to work successfully with deadlines and time constraints.
• Ability to learn basics of the Bank\'s products and services, including loan and commercial deposit products.
• Strong decision-making skills and verbal/written communication skills required.
• Proficiency with Microsoft Office, Outlook and working knowledge of general banking/ lending concepts and principals.
• Professional demeanor and professional maturity required for working closely with customers, employees, vendors, and members of the Board of Directors.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Member DIF/Member FDIC/EOE/Disabilities/Veterans/Equal Housing Lender/Bank NMLS # 413282

PM21

PI211971375

Newburyport Five Cents Savings Bank