Job Description

OCCU, a member-owned credit union based in Eugene, Oregon, is guided by its vision to Enrich Lives. This vision shapes every action, aligning the team with a greater sense of purpose. With each interaction, OCCU strives to positively impact individuals and communities. The values of tenacity, humility, and big-heartedness are central to OCCU's commitment to putting members first.



This position is remote. Applicants must reside in Oregon, Washington, or Idaho as a condition of employment. Work is conducted from a home office, necessitating a quiet, secure space with minimal noise and a reliable, fast hard-wired internet connection for seamless communication and productivity.



The starting pay ranges from $21.00 to $25.00 per hour. Additionally, bilingual candidates who pass a standardized test will receive an extra $2 per hour.



Collectors assist other OCCU team members and members by providing support regarding collections. They manage delinquent accounts, contact members to resolve outstanding balances, and work to recover funds while maintaining positive member relationships.



Qualifications for this role include a minimum of one year of experience in a similar position, familiarity with collections processes, and strong organizational skills and attention to detail. Candidates must demonstrate general knowledge of lending functions, including bankruptcy, collateral protection insurance (CPI), titles, credit reporting, GAP, mechanical breakdown insurance (MBI), debt protection, repossessions, account/loan maintenance, deceased member accounts, straw loans, and automated clearing house (ACH) setup. Proficiency in Microsoft Office programs is essential.



OCCU offers a comprehensive compensation and benefits package, including low-cost medical, dental, and vision insurance, a 401(k)-retirement plan with employer match, paid time off in addition to 12 paid holidays, tuition reimbursement for eligible education and training, and company-paid long-term disability.



OCCU is an Equal Opportunity Employer, and qualified candidates are encouraged to apply online by submitting their resume and cover letter detailing their qualifications and experience.