Job Description

Position Overview

We are accepting applications for Collections Representative openings who will assist our business with the recovery of outstanding payments and mitigate financial losses by developing and enacting manageable debt recovery plans. If you\'re dedicated and ambitious, Southeast Toyota Finance is an excellent place to grow your career. Don\'t hesitate to apply!

How You\'d Spend Your Day: - Contacting customers who are delinquent in the repayment of their auto loans to obtain payments, commitments/agreements or establishes a repayment plan.

• Achieving a heavy call volume via an auto dialer for inbound and outbound calls, while wearing a headset.
• Following set policies and procedures when determining suitable collection solutions and adheres to established UDAAP and FDCPA guidelines.
• Maintaining accurate documentation on delinquent accounts.
• Updating account information, sends follow-up letters and set up payments on accounts.
• Operating with minimal supervision to bring customer accounts current and accurately documents conversations electronically in a timely manner.

Benefit Highlights:

• Amazing Health & Wellness benefits.
• 4 weeks paid time off.
• Hourly Rate for this position is $18.00
• Annual Merit increases and year-end Bonuses as well as Pension and Profit-Sharing benefits!
• Amazing associate deals and discounts with our sister company, Toyota.
• The opportunity for growth and development (Education Assistance Program) as well as career advancement.

About You:

• Candidate must be competent at PC and keyboard skills.
• Assertive, clear, and concise written/oral communication skills required.
• Ability to accurately document and report customer account activity within electronic system(s).
• Maintain excellent customer service while making every effort to collect past due payments to reduce delinquency.
• Ability to work a flexible schedule including evenings, weekends and holidays.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, sex, national origin, marital status, physical or mental disability, citizenship, military status, sexual orientation, genetic information or any category protected by federal, state or local law.



DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family\xe2\x80\x99s Talent Acquisition department at
talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.