Job Description

To excel in the tasks specific to this essential role, as well as participate and help develop our WCCU Cares culture. You would be responsible for providing outstanding service to our members and to our internal staff (#TeamWCCU). Your actions will directly contribute to our goal of caring about our members, their financial needs, and our community. This position is responsible for performing collection activities associated with various delinquent member accounts, including overdrawn shares and past due loans and lines of credit. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts while adhering to all regulatory policies and procedures (FDCPA) while continuously ensuring that the Credit Union's professional image is maintained.

$1,000 Sign-on Bonus

Paid out after 90 days with a satisfactory performance

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for the effective and professional performance of collections functions.

a. Receives and reviews delinquency reports daily and verifies the status of the loans.


b. Follows up on delinquent accounts by telephone, text, personal contact, and correspondence to secure a satisfactory resolution to the collection situation. Discusses possible financial arrangements, informs members of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements. Continue collection efforts until the account is written-off, enters a bankruptcy status, or becomes an attorney account. Makes early contact with members and co-makers to collect and keep them informed of loan status. Makes effective use of collection tools including daily suspense and delinquent loan activity reports.


c. Utilizes effective human relations skills to promote a positive Credit Union image in an already negative situation. Calms irate members and answers member questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Overall goal is to minimize losses through early and proactive actions.


d. Utilizes further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions of due dates, suggests consolidations and/or financial counseling.


e. Performs skip tracing.


f. Recommends accounts for repossession and foreclosure. Follows up with agent to ensure prompt recovery of collateral.


g. Recommends possible charge-offs. Researches and prepares the Write-off Summary Sheet.


h. Refers accounts to Director of Credit & Compliance for bankruptcy actions.


i. Performs collections efforts in accordance with Credit Union policies and procedures and ensures they are legally and regulatorily compliant


j. As needed or requested will work with Director of Credit & Compliance for collection assignments including


(but not limited to) updating loan modification worksheet, updating the quarterly delinquent trends worksheet, and contacting attorneys and paralegals for documentation.


k. Add charge off savings/checking accounts to the collection agency portal for continuing collection efforts to be made.

2. Assumes responsibility for the efficient administration of collections activities.

a. Keeps accurate and up-to-date activity reports on potentially late, late, and delinquent loans.


b. Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence in the collections software program.


c. Researches loan accounts that appear on the potentially late and late reports to ensure that potential Credit Union errors are detected and resolved promptly.

3. Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and external contacts.

a. Maintains the Credit Union's professional reputation throughout collections process and in all contacts with members.


b. Maintains a professional business relationship with repossession agents, auction personnel and attorneys.


c. Maintains confidentiality.

4. Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel.

a. Assists area personnel as needed.


b. Keeps management informed of activities, progress toward established objectives, and of any significant problems.


c. Attends and participates in meetings as required

5. Assumes responsibility for related duties as required or assigned.

a. Stays informed of changes in collections policies, procedures, and related legal/regulatory requirements.


b. Actively and professionally cross-sells Credit Union services.


c. Ensures that work area is clean, secure, and well maintained.

EDUCATION/CERTIFICATION:

High school graduate or equivalent.

REQUIRED KNOWLEDGE:

Knowledge of collection procedures and related laws and regulations.


Understanding of Credit Union loan products and policies. Familiar with default and enforcement clauses.


Familiar with deposit programs, account ownership, and casualty insurance.


B asic understanding of the U.S. Bankruptcy Code.


Understanding of Small Claims Court system.

EXPERIENCE REQUIRED:

Previous collection experience with full-service financial institution helpful.

SKILLS/ABILITIES:

Accuracy and thoroughness in work.


Excellent communication, telephone, and public relations skills.


Ability to work well independently.


Ability to work well in stressful situations.


Ability to operate related computer applications and other business equipment including calculator, copy machine, printer, credit bureau terminal, telephone, fax.


Positive, can-do attitude Caring & community-oriented


Strong Service & Sales skills - showing a desire for our Members to succeed