Job Description

Job Overview:



This position is responsible for overseeing the daily coordination of provider and staff schedules for adult medicine and pediatrics. This includes, but is not limited to, the following: establishing positive working relationships with providers, facilitating staff schedules, staff education, and cross-training as appropriate, assisting with developing and critiquing workflows and promoting a professional and accountable culture of patient-centered care. The Clinical Supervisor will also work closely with other Administrative roles to promote the mission and values of TriHealth.



Job Requirements:



Graduate of an approved technical, professional, or vocational program in Allied Health; Business


Equivalent experience accepted in lieu of degree

Basic Life Support for Healthcare Providers (BLS)

Computer knowledge


EKG


Microsoft applications

1-2 years experience Clinical Allied Health




Job Responsibilities:



Facilitates the professional and clinical development of the clinical staff to strengthen skill levels and promote retention.

Creates a medical culture of accountability within a patient-centered system of care. Staff training includes following the quality protocols/measurements determined by TPEC and Compliance.

Coordinates and participates in the GHA Press Ganey initiatives for the center to develop and foster a culture of service excellence.

Establishes a successful working relationship with the providers who practice in the center.

Ensures that each staff member is cross-trained in one additional department/area.

Monitors compliance with the upkeep of a professional environment and federal and state regulations.



Other Job-Related Information:



Direct Report FTEs = 10-19



Working Conditions:



Climbing - Rarely

Hearing: Conversation - Consistently

Hearing: Other Sounds - Frequently

Kneeling - Occasionally

Lifting 50+ Lbs - Rarely

Lifting <50 Lbs - Frequently

Visual Acuity: Far - Frequently



Leadership Performance Standards



TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:




Achievement of Annual Pillar Goals:


1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance




Leadership Competencies:


TriHealth Way of Leading


TriHealth Way of Serving


Transformation Change


Drive for Results


Build Organizational Talent



Leadership Tactics:


Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.


Regularly Round on Team Members, using questions from the rounding log.


- 25 or fewer team members = monthly


- 26-50 team members = every other month


- 51+ (and optional team members) = quarterly




Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.




Model, coach and validate team members' use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).




Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.