Job Description

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Type of Position:

Job Type: Regular

Work Shift: Day Shift (United States of America)

Sponsorship Available: No

Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

The safety of our team members at the University of Arkansas for Medical Sciences is our top priority. For this reason, successful applicants for this position must be fully vaccinated against Covid-19 or have an approved medical or religious exemption on file with our Student & Employee Health Services dept. UAMS will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

UAMS is an of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more:

For general application assistance or if you have questions about a job posting, please contact Human Resources at .

Department: ICE | SUSL Urology Clinic

Department\'s Website:

Summary of Job Duties: The Clinical Services Manager (CSM) is responsible for supervising and coordinating daily operations of the designated clinic/unit, including patient care and clinic/unit business processes.

This position will be at the new Health Specialty Center located in the Premier Medical Plaza at 10915 Rodney Parham Road in west Little Rock. The UAMS Health Specialty Center will house an Ambulatory Surgery, Interventional Radiology, a Urology Clinic and an Advanced Imaging Center.

Qualifications:

Minimum Qualifications:

Bachelors Degree in Nursing (BSN)

Five (5) or more years of experience in the field of Nursing, with at least three (3) years of experience in a supervisory capacity.

Current Registered Nurse License in the State of Arkansas. Current BLS certification or must successfully obtain certification within the first 30 days of employment.

Preferred Qualifications:

Master of Science in Nursing (MSN)

Responsibilities:

Circle of Excellence: - We Create Comfort, Hope and Healing for our Patients and Families. The Circle of Excellence consists of behavior and service standards which demonstrate the culture and policies and procedures of UAMS and the Clinical Programs Division. The service standards are: Safety 20%, Respect 20%, Excellence 20%, Image 20%, and Efficiency 20%. The behavior standards consist of: our environment, attitude, ethics, communication, teamwork, appearance, and quality. These are all attributes which are essential in providing the patient care and support in achieving the overall mission of the organization.

Administrative: \xe2\x80\x8b

Demonstrates effective analytical abilities to identify clinic needs that require intervention and/or revision.

Serves as a liaison with director and administration exchanging information and identifying problems or needs related to clinical activity.

Maintains awareness of clinic status and potential problem by functioning as a working supervisor.

Supervises and implements Quality Assurance studies, provides reports to appropriate personnel, analyzes and identifies critical factors of patient care to facilitate enhancement of the quality of patient care offered.

Demonstrates cost conscious awareness by comparing/analyzing clinic expenditures monthly against general ledger and effectively utilizing staff, space, and supplies within budgetary restraints.

Assumes responsibility for successfully fulfilling the standards of licensing and crediting agencies.

Plans measurable clinic related goals and objectives as guidelines for performance.

Conducts annual needs assessment with staff.

Participates in formal development of maintenance, capital equipment and staff budgets.

Develops, interprets, and implements policies, guidelines, protocol, job descriptions, and performance appraisals annually.

Coordinates scheduling of leave time.

Submits documented plan for any physical plant renovation or repair as necessary.

Participates on ad hoc committees as required to develop plans related to clinic issues.

Maintains a current awareness of the abilities and limitations of each staff member.

Demonstrates good managerial judgment in assigning duties appropriate to each individual.

Demonstrates effective time management and delegation skills to accomplish clinic activity within work schedule restrains.

Implements good managerial judgment by conducting all aspects of supervision in a fair, consistent, objective, and professional manner.

Maintains adequate staffing pattern adjusting assignments and coordination with other Clinic Managers as necessary.

Initiates purchase of new equipment and supplies.

Participates in daily clinic activity to coordinate clinic functions and facilitate problem solving.

Prepares statistical/narrative reports as requested.

Produces biweekly payroll and maintains documentation of employee time benefits used.

Monitors and documents tardiness and absenteeism.

Interviews, hires, and orients new employees; documents orientation of each new employee coordinating with personnel and adhering to UAMS policy.

Provides continuing education opportunities for employees within budgetary constraints, ensuring that appropriate employees are cross-trained.

Uses both formal and informal evaluation processes to reward or modify employee behavior.

Develops an understanding of the functions of each Ambulatory Service and primary campus departments.

Demonstrates a working knowledge of their interrelation in contributing to the overall function.

Coordinates timely completion of personnel records, including employee promotions/transfers and new employee hiring.

Effective Communication:

Ensures each employee has knowledge of and complies with Guest Relations Guidelines, UAMS Code of Conduct, Outpatient Services specific policies, the Patient Rights and Responsibilities, and University Hospital Attendance Policy.

Serves as a role model for employees.

Evaluates compliance with standards through investigation and documentation of violation with communicated reports.

Takes appropriate corrective actions as required.

Ensures all complaints are responded to in a timely and positive manner.

Promotes a positive image of the Hospital and Outpatient Services.

Participates as a team member supporting clinical and administrative peers in the performance of their duties.

Verbal and written communication is accurate, clear, and concise.

Conducts regular monthly staff meetings to promote communication and conduct problem solving/planning.

Promotes positive interaction with the medical staff.

Investigates physician inquires and provides responses.

Provides resident and medical student orientation and guidance as appropriate.

Demonstrates an ability to create an atmosphere and conditions, which are conducive to foster motivation of employees to work at optimal efficiency.

Professional Development:

Actively participates in career growth.

Attends 100% mandatory in-services and 80% management meetings in accordance with Outpatient Services policy.

Serves as a consultant for new Clinic Managers.

Develops a plan for learning needs to include 16 hours management related continuing education.

Participates in projects as assigned by the Director.

Participates on committees/collaborates with committee representatives.

Customer Service:

Interacts with and assists the public in a professional and friendly manner as needed.

Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary.

Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.

Assist internal and external stakeholders as needed with exceptional customer service.

Additional Information:

Constant Physical Activity:

Hear, Read, Concentrate, Think Analytically,

Frequent Physical Activity:

Stand, Sit, Walk, Talk

Occasional Physical Activity:

Bend, crawl, crouch, kneel, stoop or reach overhead, Use hands to touch, handle or feel

Lift/Carry/Push/Pull Weight: 11 - 25 Lbs

Physical Environment: Inside Medical Facility, Inside Office Environment

Noise Level: Moderate

Visual Requirements:
Near visual acuity, Far visual acuity, Color discrimination, Depth Perception

Hazards:

Biological, Chemical, Electrical, Dust, Fumes/Gases/Odors, Radiation, Sharp objects/tools

Salary Information: Commensurate with education and experience

Required Documents to Apply: License or Certificate (see special instructions for submission instructions), Resume

Optional Documents: List of three Professional References (name, email, business title), Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible: Yes

University of Arkansas System