Job Description

Clinical Services Manager

Location:

Remote (Must Reside in Oklahoma)

Employment Type:

Full-Time, Exempt

Compensation:

$50,000 - $550,000 annually (DOE)

About Us

We are a nationally recognized provider of employment background screening and occupational health services. Our Clinical Services Department supports employers across the country by coordinating pre-employment drug testing, occupational health exams, and related clinical services for job candidates. We pride ourselves on accuracy, speed, and exceptional service.

We are seeking a

Clinical Services Manager

based in the

Tulsa, Oklahoma

area to lead our clinical coordination team, drive operational efficiency, and ensure that every client and candidate receives outstanding support.

Position Overview

The

Clinical Services Manager

oversees the daily operations of our Clinical Services Department, manages a team of coordinators, and ensures timely, accurate scheduling and processing of drug screens and occupational health services. This role blends hands-on coordination work with leadership, coaching, performance management, and KPI ownership.

This position is

remote

, candidates must reside in

Oklahoma

.

Key Responsibilities: Team Leadership & Operations

Lead, mentor, and develop a team of clinical coordinators. Oversee and participate in daily workflow, case distribution, productivity, and quality. Provide live coaching and support for escalations, complex cases, and clinic/vendor challenges.

Clinical Services Coordination

Coordinate pre-employment drug screens, physicals, and other occupational clinical services. Ensure accurate documentation, scheduling, and follow-through with clinics, laboratories, and candidates. Resolve issues with clinics, candidates, and clients in a professional, timely manner.

Performance Management & KPIs

Monitor and manage departmental KPIs, including turnaround time, error rates, candidate experience, client satisfaction, and completion rates. Identify trends, bottlenecks, and opportunities for operational improvement. Develop and implement process enhancements to improve efficiency and service quality.

Quality, Compliance & Communication

Ensure all work aligns with internal policies and regulatory requirements. Collaborate with leadership to refine procedures, workflows, and performance standards. Communicate effectively with clients and internal teams regarding clinical service matters.

Qualifications: Required

Must reside in the state of

Oklahoma

. Minimum 2 years of experience in a fast-paced administrative, coordination, operations, or customer service environment. Demonstrated experience in a role requiring high accuracy and strong follow-through. Strong written and verbal communication skills. Ability to lead and motivate others. Highly organized with strong time-management and prioritization abilities. Comfortable working independently in a remote environment. Highly proficient with computers, online platforms, phones and basic reporting tools.

Preferred

Prior leadership or team-lead experience. Experience coordinating drug screens, occupational health exams, medical services, or similar workflows. Familiarity with KPIs, workflow management, or operations reporting.

What We Offer

Competitive pay within the $50,000-$55,000 range. Full-time, exempt employment with growth potential. Work-from-home flexibility. Supportive, high-performance culture with hands-on training. Opportunity to contribute to a mission-driven company serving clients nationwide.

How to Apply

Please submit your resume and a brief cover letter describing your interest in the

Clinical Services Manager

position and your experience coordinating or managing high-volume operational workflows.

Pay: $50,000.00 - $55,000.00 per year

Benefits:

401(k) Health insurance Paid time off
Work Location: Remote