Job Description

Are you looking for more than just a job? Grow your career at Nationwide Medical, Inc. as a Clinical Care Representative.

About Nationwide Medical, Inc.

We are headquartered in Calabasas, CA, providing healthcare to respiratory patients across the country. We need people like you who know the difference between doing a good job and going the extra mile. Apply today to take the first step to make an impact in the lives of those who need our help.

As a Clinical Care Representative...

You will communicate closely with patients to ensure success with PAP therapy. Are you detailed, solutions-oriented, and committed to helping others? Let's talk!

We've Got You Covered

We offer a competitive hourly rate and a friendly, casual work environment. Full-time employees are eligible for generous and comprehensive health plans, paid time off, and 7 paid holidays.

More Reasons to Join the Team

Promotion from within, friendly and upbeat atmosphere, Employee of the Month awards, employee referral bonus program, and more.

Hours:

8:00 a.m. to 4:30 p.m., Monday through Friday

Job Location:

Dublin, OH

What You'll Do

Complete various compliance driven outreaches Assist patients PAP device issues over the phone, providing detailed guidance on resolving issues Educate patients on proper mask usage and recommend more suitable mask options Educate patients on the importance of consistent use of their CPAP/BiLevel machines Review patients' compliance data Explain the compliance guidelines required by insurance to ensure patients understand the criteria they must meet for coverage Provide support for oxygen patients as needed Accurately document all patient interactions and outcomes Follow all assigned clinical care processes and ensure consistent delivery of high-quality patient support Support Clinical Care by handling inbound patient calls, as needed Other duties as assigned

How You'll Stand Out

High School graduate or GED required 1-2 years of customer service experience, preferably in healthcare environment Excellent customer service skills (ability to handle sensitive/challenging communications) Demonstrated passion for excellence with respect to treating and caring for patients Ability to prioritize workload with frequent interruptions Ability to work in a fast-paced environment Has a pleasant, patient and friendly attitude Problem-solving skills required Excellent attention to detail Working knowledge of Microsoft Office applications

Compensation:

$21.00-$24.00/hour

We are an equal opportunity employer committed to providing a diverse environment.

This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Experience:

Brightree: 1 year (Preferred) healthcare: 1 year (Preferred) Customer service: 1 year (Required) Office management: 1 year (Preferred) Patient care: 1 year (Preferred)
Ability to Commute:

Dublin, OH 43017 (Required)
Work Location: In person