Job Description

Overview:

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.



The Clinical Application Specialist 1 functions as the primary support contact and expert for the clinical application. They work under the direction of the Sr. Manager to configure, build, install and support the application. They coordinate all issues that arise during the project for their application area. Responsibilities include analyzing workflows and understanding policies, procedures and constraints of the clinical or business operations. In depth and precise investigation and documentation of operational specifications and application functionality is required. Leads effort to analyze and document project requirement for successful system upgrades. They function as the primary contact to troubleshoot problems and questions from end-users during training, go-live and stabilization periods. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users learn and adopt usage of the application. They collaboratively work with all departments as necessary in problem solving issues related to the application, communication, documentation, and in the implementation and maintenance of the application. Documents standard operating procedures for area of responsibility. Design, document and executes application testing and training plans.



EEO/AA/Disability/Veteran
Responsibilities:
1. Application Development + 1.1 Supports application development including system analysis, planning and preparation. 2. Teamwork + 2.1 Creates and maintains regular status reports to immediate manager 3. Documentation + 3.1 Documents and maintains all required system design and build documents and configures system accordingly. 4. Other + 4.1 Provides training to other IT staff and user clients as appropriate.

Qualifications:

EDUCATION

Bachelor's Degree in Social Work, Counseling, or other applicable area of Behavioral Health required.

EXPERIENCE

3 years clinical experience required. Prior operational responsibilities for system adoption troubleshooting and workflow validation required. Strong workflow and problem solving skills and Operations Improvement experience required. Must have Behavioral Health Experience.

LICENSURE

LCSW or other applicable licencsure in Behavioral Health field.

SPECIAL SKILLS

Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required. Strong organizational, problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others required. Must possess a high level of customer service skills and participate as strong, collaborative team player Working knowledge or experience in Microsoft Office tools and an understanding of computer system capabilities to address process requirements required. Ability to contribute to detailed technical discussions and revise technical documentation. Familiarity and/or certification in Epic is preferred.

PHYSICAL DEMAND

Must have own reliable transportation as Travel is required between YNHHS facilities