Job Description

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JOB DESCRIPTION


Job Title: Clinic Supervisor


Position Reports to: Site Administrator


POSITION QUALIFICATIONS


A. Graduate of an accredited business college; in lieu of formal education, high school graduate with a minimum of 2 to 3 years experience in a management level position, preferably in gastroenterology or a similar specialty practice environment.


B. Working knowledge of medical office operations.


C. Working knowledge of medical office computer systems such as an EMR, Microsoft office, and other software as necessary.


D. Ability to interact with a variety of people at a variety of levels.


E. Excellent verbal and written communication skills.


F. Possesses financial management skills, focusing on cost containment, reimbursement, and collection practices.


G. Ability to prepare monthly financial and clinical reports as requested by the Site Administrator.


H. Willingness to attend and participate in off-site meetings and/or seminars.


I. Customer service-oriented attitude/behavior


J. Ability to clearly communicate and apply policies and principles to solve everyday problems


K. Skill in establishing, defining, assigning, monitoring, and evaluating outcomes of assigned tasks and goals.


BASIC FUNCTIONS


A. Coordinates the day-to-day operations of a primary care site, focusing on physician/provider relationships, staff relationships, customer service, and financial management.


B. Effectively coordinates the clinic operations by coordinating policies, staff assignments, physician preferences, and patient needs.


C. Provides leadership for office staff for whom he/she is responsible.


SCOPE


A. Coordinates all front office and clinical staff.


B. Supports evaluations of performance and recommendations of merit increases, promotions, and disciplinary actions with Site Administrator.


C. Reviews processes and makes recommendations for improvement.


D. Acts as a liaison between support staff, physicians and site administrator.


E. Participates in and may conduct staff meetings as directed by the site administrator.


F. Ensures compliance with insurance policies and procedures.


G. Assist with OSHA, CLIA, and State safety standards as well as any other local, state, or federal mandates.


H. Assists with education of all staff. I. Assist in preparing and/or coordinating all operational, manpower, and capital budgets.


J. Has authority to purchase day-to-day operational supplies.


K. Accountable to the Site Administrator.


ESSENTIAL POSITION RESPONSIBILITIES


A. Assists the Site Administrator in implementing approved policies and procedures, especially those associated with scheduling, billing, collections, clinical quality metrics, and patient satisfaction metrics.


B. Maintains a collection ratio of 95% of "collectible monies."


C. Ensures staff have maintained full provider schedules at a minimum of 90% capacity. .


D. Routes daily/weekly reports to the Site Administrator. E. Maintains staff time cards and reports worked time to payroll or appropriate agency of responsible staff.


F. Maintains open communication with hospital departments, referring physicians, and staff physicians/providers.


G. Maintains controls and orders inventory of all general office and supplies.


H. Maintains adequate staffing levels to support physician/provider productivity.


I. Practices effective cost containment alongside the site administrator.


J. Reacts in a timely manner to resolve patient complaints and/or employee conflict, promoting customer service. Involves the Site Administrator as needed for conflict resolution.


K. Adheres to financial and operational budget.


L. Demonstrates a positive customer service attitude/behavior.


M. Completes all other duties as assigned.


REGULATORY REQUIREMENTS


A. Uses universal precautions when tasks being performed present the possibility of exposure to blood or body fluids; this includes using appropriate personal protective equipment and work practices.


B. Sedentary work - exerts up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (frequently: activity or condition exists from 1/3 or 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.


C. Participates in and coordinates with organizational process to collect and evaluate information about hazards and safety practices that are used to identify safety management issues. Adheres to established policies and procedures, which may include the wearing of personal protective equipment.


D. Participates in and fosters an approach to continuously improving quality that includes both intradepartmental and interdepartmental activities.


E. Has knowledge of the clinical interventions and equipment necessary to meet the specific needs of the patient population served


Personal Requirements


A. Fosters a climate that will assist Idaho Gastroenterology Associates fulfill its mission through quality care and customer service.