to support desktop and endpoint operations. Under general supervision, this role provides hands-on technical assistance for desktops, laptops, tablets, printers, scanners, monitors, and associated software and network connectivity. The position requires strong experience with endpoint deployment, Microsoft Endpoint Configuration Manager (MECM), and user support in an enterprise environment.
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Responsibilities
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Daily Responsibilities
Build and deploy desktops, laptops, and tablets using
Microsoft Endpoint Configuration Manager (MECM)
Verify successful installation by ensuring:
+ BitLocker encryption keys are stored in
Active Directory
and
Intune
+ MECM client is installed and operational
+ Devices remain connected to the network for at least 2.5 hours post-build Confirm all required software listed on build documentation is installed
Document all assigned IT assets (devices, monitors, printers, scanners, docking stations, etc.) in the asset management system per procedure
Diagnose and resolve endpoint hardware and software issues reported by users
Record all work in the Help Desk ticketing system
Perform routine maintenance and minor repairs or coordinate vendor repair services
Assist with proper removal, disposal, and salvage of obsolete equipment following established procedures
Perform additional IT support duties as assigned
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Monthly Responsibilities
Ensure commission backup tablets are connected to the network for scheduled patching:
+ Powered on and connected via patch cable on the second Friday of each month
+ Remain connected until 12:00 PM the following Wednesday
+ Log in using a local account prior to shutdown Ensure iPads are powered on and connected for the same patching duration (login not required)
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Physical Requirements
Ability to exert up to
50 lbs occasionally
Ability to exert up to
20 lbs frequently
###
Required Skills & Experience
4+ years of experience in
desktop and networked systems support
4+ years of experience in
computer deployment, operation, and repair
4+ years of experience in
hardware and software installation
4+ years of hands-on experience with
Microsoft Endpoint Configuration Manager (MECM)
Strong troubleshooting and customer service skills
###
Preferred Skills
Experience with a
Help Desk ticketing system
Experience working within
enterprise network environments
Familiarity with
Active Directory
and/or
Microsoft Intune
###
Education & Certifications
Required:
High School Diploma or equivalent
Preferred:
Associate's or Bachelor's degree in a related field
+ Relevant education may substitute for required work experience
For more details reach at vgill@navitassols.com or Call / Text at 516-862-1203.
About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
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