Job Description

General Description of the Position

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TheClientServicesAssociateroleinvolvesofferingadministrativeandclericalassistancetothe Early Childhood Innovation Center (ECIC). Responsibilities include various tasks such as managing office reception, providing basic administrative support to the ECIC team, and ensuring the tidiness of the ECIC office. Primary responsibilities involve handling incoming phone calls and emails directed to the ECIC mailboxes, aiding in electronic and paper file management, and delivering exceptional customer service to internal and external stakeholders.

Essential Functions & Required Knowledge, Skills and Abilities

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Essential Functions

The following are the functions essential to performing this job:

1.Greet and welcome visitors in a professional and friendly manner.

2.Receive and route incoming calls to the designated/appropriate individual.

3.Handle and distribute all incoming and outgoing mail and packages.

4.Give information to the public/stakeholders about the ECIC, its services, and relevant contact details to all callers and visitors.

5.Respond to all email inquiries, forwarding to the appropriate person when necessary and/or providing up to date accurate information on programs and services.

6.Manage and schedule reservations for ECIC meeting spaces and conference rooms.

7.Maintain the tracking and delivery of office supplies, equipment, and facilities.

8.Ensure that the office environment is clean, organized, and conducive to productivity.

9.Assist with administrative tasks such as filing, data entry, document creation, photocopying, capturing meeting minutes and other duties as assigned.

10.Enforce security protocols such as verifying visitor identities and ensuring guest sign-in and out.

11.Maintain professionalism and represent the ECIC in a professional and courteous manner, ensuring positive interactions with scholars and visitors.

12.Develop effective working relations inside and outside the immediate work area.

13.Support all scheduled ECIC events, such as professional developments, ceremonies, scholar support activities, and other assigned projects as designed by direct supervisor.

14.Perform other duties as assigned.

Required Knowledge, Skills, and Abilities

The individual in this job must possess these skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation using some other combination of skills and abilities:

1.Excellent verbal and written communication skills are essential for effectively interacting with scholars, visitors, and colleagues.

2.Strong customer service focus is essential for ensuring a positive experience to all individuals interacting with the reception area.

3.Ability to manage multiple tasks efficiently, prioritize responsibility, and maintain a well-organized workspace.

4.Capability of building rapport and establishing positive relationships with a diverse range of people.

5.Demonstrate a high level of professionalism, including maintaining confidentiality, adhering to dress codes, and upholding company policies and procedures.

6.Proficiency in basic computer applications such as email, word processing, and spreadsheet software, as well as the ability to quickly learn new systems.

7.Demonstrate diligence in managing administrative tasks, handling correspondence accurately, and ensuring accurate data entry.

8.Ability to verify accuracy of information, resolve discrepancies, and follow- up on outstanding activities.

9.Ability to resolve minor issues independently and know when to escalate more complex problems to appropriate personnel.

10.Effective time management skills to prioritize tasks and manage workload efficiently, especially during busy periods.

11.Flexibility to adapt to changing priorities, work environments, and unexpected situations that may arise in a receptionist role.

12.Familiarity with common office equipment such as multi-line phone systems, printers, copiers, and fax machines.

13.Awareness and sensitivity to cultural differences and the ability to interact respectfully with individuals from diverse backgrounds.

Qualification Standards

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Education:Highschooldiplomaorequivalentisrequired.Associatedegree preferred, or equivalent training in office administrative or related field. One year of administrative field experience preferred.

Performance Standards & EEO Statement

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The criteria for evaluation this position include, but are not limited to, the following:



Demonstrate knowledge of the DSU fundamentals. Completion and quality of work according to the guidelines and timelines established by supervisor. Reliable attendance and work results. Effectiveinteractionsandworkingrelationshipwithco-workersandother individuals.
EEO Statement


Delaware State University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information, or any other characteristic protected by state or federal law. The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply.


Equal opportunity employer/program'' and "auxiliary aids and services are available upon request to individuals with disabilities''.