Job Description

OBJECTIVE: To provide the highest quality service to clients & patients including making a good first impression, client communication, exceptional telephone etiquette and properly scheduling appointments while maintaining a well-organized and efficient front desk. The receptionist must be friendly, professional and courteous, and capable of handling many tasks at once with many interruptions. POSITION RESPONSIBILITIES INCLUDE:

• GREETING CLIENTS IMMEDIATELY

• Proper telephone etiquette

• Professionalism, upbeat friendly demeanor

• Proper scheduling of appointments

• Dispensing of drugs, pet food and supplies

• Proper and accurate record keeping

• Client communication, respond to emails and weave texts, handle clients concerns in a compassionate, caring manor

• Good inter-team communication, always respectful & polite to team members

• Filing, pulling charts

• Keeping front desk organized

• Getting weights on patients for med refills

• Keeping flow of outpatients efficient and clients updated on procedures, wait times

- Computer duties i.e.- adding new patients, checking in appointments, updating history, scheduling appointments, invoicing, returns & refills, checking in boarders, emails, vetsource, weave, teletails

• Accurate knowledge of prices, procedures etc.

- Properly handling transactions i.e.- making proper change, taking payment, credit card transactions

• Take and relay well detailed messages for doctors, techs and manager

• Track and call no-shows

• Filling out surgery paperwork, reminder calls, answer basic surgery questions

• Prepare boarding paperwork, call clients to remind of items required for boarding (vax, fecals, etc.)

• Occasionally discharge surgery patients as needed

• Efficiently multi-task many responsibilities

• Monitoring cleanliness of reception area and waiting room; clean as needed

• Smiling!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!