Job Description

CB Client Onboarding - Technical Implementation VP - 603

Role Summary:

The Technical Product Implementation VP will be responsible for the overall client experience and project management of technical commercial product implementations. This role will contribute expertise to defining new J.P. Morgan Chase Commercial Banking solutions in conjunction with Sales, Consulting and Product teams. Manage client solutions from inception to completion within specified timeframes.

Job Responsibilities:

• Participate in New Hire Training covering the introduction to our onboarding organization, project management tools, end-to-end process flows, and additional resources to help you work smarter
• Engage with senior leaders to review our Vision and Strategy
• Get to know your partners by attending regular calls to review active implementations
• Begin to build your brand and establish valuable relationships
• Understand how we implement Mixed payable solutions
• Learn how support our clients with file mapping exercises
• Gain knowledge in utilizing our l banking tools
• Gain experience through shadowing skilled and knowledgeable peers

Ultimately, you\'ll be expected to own our Client\'s Technical Onboarding experience, end-to-end. This includes:

• Representing us as the client facing, technical contact responsible for a successful end-to-end client experience during complex treasury product implementations with Commercial Banking clients around the world
• Manage client and internal partner expectations with consultative advice regarding technical aspects of treasury solutions including - RFP responses, clients presentations and client visits
• Scope client requests and translate business requirements into detailed technical specifications for treasury services
• Use of MS Office tools to document scope, meeting agendas and minutes and project plans
• Use of workflow tool for status updates and document repository
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations.
• Demonstrate creative problem solving and judgement
• Empowerment to escalate when support is needed to remove obstacles to success

Required Qualifications, capabilities and skills:

• Passion for delivering a consistent, stellar client and partner experience
• Technical project management experience or experience with complex treasury implementations
• Comfort in a fast paced, dynamic client-facing environment
• Ability to clearly communicate, partner and influence - leading others to a common goal
• Exhibit adherence to policy and procedures and meet or exceed established SLA
• Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions
• Project Management experience or eagerness to learn
• Payments and Receivables experience or eagerness to learn
• Technical Consulting or business analysis experience in the ERP, systems integration or API space
• MS Office Suite experience
• Appreciation for being a \\"keeper of our brand\\"

Preferred qualifications, capabilities and skills:

• Passion for learning new operating models, technologies, and industry trends
• Technical client consulting experience to support technical roles

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

• Some travel may be required to support various clients and coverage team

*Final Job Grade and officer title will be determined at time of offer, and may differ from this posting.* Chase is a leading financial services firm, helping nearly half of America\'s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm\'s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm\'s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer/Disability/Veterans Base Pay/Salary
Irvine,CA $95,500.00 - $153,000.00 / year