Job Description

Client Intake Specialist (Criminal Defense)

Elizabeth Hunter & Associates, PLLC

Location:

In Office

Employment Type:

Full-Time

Base Salary:

$34,000-$38,000 annually

, commensurate with experience

Additional Compensation:

Commission and quarterly performance bonuses

About the Firm

Elizabeth Hunter & Associates, PLLC

is a criminal defense law firm serving clients throughout the

entire state of Alabama

. The firm practices exclusively in criminal defense and is committed to providing strategic, professional, and compassionate representation to individuals facing criminal charges.

Position Overview

The Client Intake Specialist is a revenue-driven, client-facing position responsible for converting prospective criminal defense clients into retained clients of the firm. This role requires

prior sales or conversion experience

and involves managing the intake and onboarding process from first contact through signed engagement and payment initiation. The position is held to

weekly income and conversion goals

and plays a direct role in firm growth.

All duties are performed under attorney supervision and in compliance with ethical and professional standards applicable to non-lawyer staff.

Essential Duties and Responsibilities

Serve as the primary point of contact for individuals seeking criminal defense representation Respond promptly and professionally to incoming calls, texts, emails, and online inquiries Conduct detailed intake screenings using firm-approved scripts and questionnaires Explain the firm's criminal defense services, intake process, and representation structure Apply sales and conversion techniques to guide prospective clients toward retention Schedule and coordinate attorney consultations as appropriate Present attorney-approved engagement agreements and obtain executed agreements Facilitate initial retainer payments or approved payment arrangements Perform consistent follow-up with prospective clients to encourage timely retention Accurately document all intake activity, signed agreements, and communications Meet or exceed

weekly income, conversion, and responsiveness performance goals

Maintain strict confidentiality and a professional, empathetic demeanor
Role Limitations

The Client Intake Specialist does not provide legal advice, does not draft legal documents, does not modify fee agreements, and does not communicate with courts, prosecutors, or opposing counsel.

Required Qualifications

Prior experience in sales, client intake, customer service, or a conversion-focused role

Strong verbal and written communication skills Comfort discussing services, fees, retainers, and next steps with prospective clients Excellent organizational skills and attention to detail Ability to work independently, manage high inquiry volume, and meet performance goals
Preferred Qualifications

Experience in a law firm, criminal justice, or professional services environment Familiarity with CRM, intake, or legal case management software Bilingual (Spanish preferred, not required)
Performance Expectations

Consistent achievement of weekly income and client conversion targets Prompt response to all prospective client inquiries Accurate and complete intake documentation Professional, ethical, and compassionate client interactions
Compensation & Benefits

Base salary: $34,000-$38,000 annually

Commission based on signed clients and onboarding success Quarterly performance bonuses Paid Time Off (PTO) Health, dental, and vision insurance Paid training and growth opportunities
Work Environment

Fast-paced criminal defense intake environment High volume of phone and electronic communications Time-sensitive and confidential matters
Equal Opportunity Employer

Elizabeth Hunter & Associates, PLLC is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.

Job Type: Full-time

Pay: $34,000.00 - $35,000.00 per year

Benefits:

Dental insurance Free parking Health insurance Life insurance Paid sick time Paid time off Vision insurance
Work Location: In person