Job Description

TITLE: Client Care Coordinator

EMPLOYEE CLASSIFICATION: Non-exempt

DEPARTMENT: Care Navigation

REPORTS TO: Director of Client Care

ABOUT MEALS ON WHEELS

Our mission is to provide nutritious meals, wellness checks, and caring contact to elderly, disabled homebound, and others in Tulsa and surrounding areas.

JOB SUMMARY

The Client Care Coordinator plays a key role in our More Than a Meal program, serving as a lifeline for seniors and individuals with disabilities who need support to stay healthy and independent at home.

This role combines care coordination, resource navigation, client advocacy, and relationship building. You will assess needs, develop Service Plans, address social determinants of health, connect people to community resources, and provide meaningful support that truly changes lives.

ESSENTIAL DUTIES & RESPONSIBLITIES

Provide comprehensive care coordination including assessing needs, determining eligibility, responding to changes in condition, making referrals, tracking progress, and connecting clients to community resources.

Conduct telephone and in-home visits as part of ongoing service monitoring.

Build and maintain strong relationships with clients, caregivers, and community partners.

Maintain accurate and confidential documentation in database systems, mobile applications, and web-based tools.

Assist with meal delivery and wellness checks only when volunteer coverage is unavailable.

Support organizational goals by improving communication, efficiency, and mission impact.

Perform other duties as needed to support the mission of Meals on Wheels of Metro Tulsa.

MINIMUM REQUIREMENTS

Nonprofit business experience is preferred.

Bachelor's degree preferred.

Minimum two years experience in care coordination and or case management.

Minimum two years experience working with seniors or individuals with disabilities.

SKILLS & ABILITIES

Excellent oral and written communication skills.

Ability to interact professionally, compassionately, and respectfully with diverse populations.

Strong technology skills and proficiency in MS Office and Office 365.

Goal oriented, mission focused, and highly organized.

Experience training or supervising others is a plus.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

This position is office-based. It is a full-time, non-exempt position with typical hours Monday-Friday 8:00-4:00. This position involves frequent sitting and occasional standing, walking, bending, stooping, and squatting. The employee is frequently required to use hands and fingers, handle or feel; and reach with hands and arms. The role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to see, talk, and hear. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

AFFIRMATIVE ACTION/EEO STATEMENT

It is the policy of Meals on Wheels to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay: $17.50 per hour

Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid sick time Paid time off Vision insurance
Work Location: In person