Job Description

Job description

Are you high-energy, fast paced, team oriented, friendly and looking to work for a company that understands the number #1 asset of any business is it's "Team"? Our company has a passion to do what's right for our team and our customer in a positive upbeat atmosphere and culture. We are a fast-growing company looking to hire the right individuals that want to work hard in a team atmosphere and grow within a company culture they are excited to be part of.

The

Client Care Coordinator will be responsible for creating a positive client experience by providing a superior level of customer service to Couture clients, prospective clients & guests.

Essential Duties & Responsibilities

Greet clients, prospective clients & guests, providing exceptional customer service

Handle all front desk related activities including but not limited to:

Answer phones in a friendly manner & assist caller with a variety of questions

Check clients in & out of the system

Schedule & confirm appointments

New member sign-up, member transfers & member cancellations

Take prospective clients on tours

Work at Couture med spa events, as needed Consult with clients regarding their goals & educate them on available treatment options (A couture provider will provide final treatment recommendation &plans)
Facilitate needed updates to member's accounts

Assist providers with treatments

Take before & after photos of clients

Take medical histories & review for completion

Chart client treatments & settings

Treat clients with devices as allowed per state law that don't require specialized licenses Respond to member questions and concerns in a timely & professional manner & elevate to management as needed
Provide administrative & clinical support to ensure efficient operations

Prep for treatment

Cleaning and disinfect rooms before, after, & between clients,

Assist in maintaining the neatness & cleanliness of the spa

Disposing of contaminated supplies

Qualifications/Requirements

Esthetician/Medical Assistant experience preferred, but not required

Receptionist experience preferred, but not required

Customer service experience

Enjoy working in a team environment

Basic computer proficiency

A passion for the aesthetics industry

Upbeat & positive attitude!

Punctuality & reliability is a must

Exceptional customer service skills; able to interact in a positive & professional way with clients & co-workers, exceeding the member's expectations

Strong listener with the ability to empathize & problem solve

Demonstrate diplomacy in all interactions while using appropriate behavior & language

High School diploma/GED equivalent required

Must be 18 years of age or older

Physical Demands

Requires long period of standing & walking during shift

Continual talking in person or on the phone during shift

Must be able to occasionally lift to 25 lbs.

Will occasionally encounter toxic chemicals used in medical treatment

The starting pay for this part-time position is $18 an hour.

Job Type: Part-time

Pay: $18.00 per hour

Benefits:

Employee discount
Work Location: In person