Job Description

Life Home Care has an immediate opening for an experienced Client Care Coordinator / Scheduler to join our Livingston, NJ office. At Life Home Care, we believe our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We are seeking a motivated professional who thrives in a fast-paced, team-oriented environment and is passionate about supporting high-quality patient care.

Position Summary

The Client Care Coordinator is responsible for scheduling patient visits, coordinating caregiver assignments, maintaining accurate documentation, and supporting office operations to ensure compliance and continuity of care. This role also includes participation in a rotating on-call schedule to support after-hours and weekend operations.

Key Responsibilities

Assign and maintain client schedules with caregivers Communicate schedule changes, call-outs, cancellations, and appointments to clients and/or family members Document client data, visits, and communications in the scheduling system Coordinate with Nursing and Human Resources to match caregivers to clients based on skills, experience, and availability Communicate client needs to staff as outlined in care plans, agreements, verbal requests, or concerns Enter and maintain staff information in the database, including reminders for supervisory visits, medical requirements, and performance evaluations Enter and update client information, including hospital admissions and discharges Coordinate alternate staffing for unscheduled time off Maintain the on-call schedule and communicate it to office staff Participate in a rotating on-call schedule, responding to after-hours and weekend calls related to scheduling issues, call-outs, urgent client needs, and caregiver concerns Coordinate emergency staffing coverage during on-call periods to ensure uninterrupted client care Perform general office duties including filing, word processing, photocopying, ordering supplies, and answering phones Assist with marketing and recruitment efforts, including distributing recruitment flyers Assist the Human Resources Department with interviewing and orienting Certified Home Health Aides (CHHAs)

Qualifications

Prior experience in home care scheduling or care coordination preferred Ability to communicate clearly and professionally in English Strong organizational and multitasking skills Ability to work effectively in a fast-paced environment Reliable, detail-oriented, and team-focused
Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

401(k) Dental insurance Disability insurance Health insurance Paid time off Vision insurance
Experience:

Problem-solving: 1 year (Preferred) Customer service: 1 year (Preferred) staffing: 1 year (Preferred)
Work Location: In person