Claims Intake Representative

Lowell, AR, United States
JB Hunt
1 Current Job Openings
Apply On Company Site

Job Description

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Job Title: Claims Intake Representative Department: Insurance Country: United States of America State/Province: Arkansas City: Lowell Full/Part Time: Full time Job Summary: Under close supervision, the incumbent is responsible for intake and investigation of claims related incidents. Based on department alignment, the incidents include but are not be limited to Cargo, Casualty, Final Mile Service, or Work Comp Incidents. The incumbent will collaborate with team members to ensure communication, information, and documentation flows through to support each incident between the customer and internal J.B. Hunt stakeholders. Additionally, they receive and respond to routine correspondence following established procedures not requiring management review. : Key Responsibilities:
  • Input & manage new incident reports using established processes. Incidents could include but are not limited to; investigations of accidents, private property damage, cargo related losses, work compensation injuries/illnesses, drug alcohol allegations and other unnamed emergency situation reporting.
  • Manage incident intake through phone, email, or other communication methods. \xe2\x80\xa2 Professionally communicate with internal and external stakeholders, relaying details of loss as well as potential liabilities.
  • Set up DOT and NON-DOT tests with Compliance Safety Systems, brief drivers, complete DOT timeline, and arrange transportation to sites. Hire transload/rework vendors or adjusters to assist in the mitigation or investigation of cargo incidents.
Qualifications: Minimum Requirements:
  • High School Diploma or GED equivalent.
  • Less than 1 year of relevant experience.

Skills and Abilities:
  • Ability to make time-sensitive decisions
  • Ability to multitask
  • Ability to type at least 30 words-per-minute
  • Ability to work both independently and as part of a team
  • Basic deductive reasoning skills
  • Proficient active listening skills
  • Self-motivation
  • Ability to deal with difficult individuals
Schedule:
  • 1130-0730 Sun-Thu
Education: GED (Required), High School (Required) Work Experience: Clerical/Administrative Job Opening ID: 00500286 Claims Intake Representative (Open) \xe2\x80\x9cThis job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\xe2\x80\x9d J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

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Job Detail

  • Job Id
    JD4250653
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Lowell, AR, United States
  • Education
    Not mentioned
 
 
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