Job Description

Symetra has an exciting opportunity to join our team as a Claims Implementation Manager!
About the role In this role, you will lead the implementation process for new employer group accounts for Life, Disability and Absence Management. You will oversee assigned accounts, from point of sale through completed plan load set up. You will create and implement effective communication and change-management strategies for projects, and drive adherence to timelines. You will also own the preparation of plan documents and materials.
What you will do

• Develop and/or manage implementation details and coordinate with multiple departments to ensure the timely, accurate and complete Implementation of Group Benefits Employers, Life, Disability and Absence Management programs for employers and retirees
• Develop and maintain effective relationships with the Account Management, Sales, and Operations teams
• Maintain solid understanding of our Benefits product portfolio, operational capabilities, and processes
• Research installation issues & develop customer and claim-specific resolutions. May audit plan set up in the claim system
• Actively identify, manage, and resolve issues appropriately to conclusion and raising concerns as appropriate
• Direct customer contact via phone, email and/or in person, providing the best service possible throughout the implementation.
• Provide an accurate and detailed handoff for transition of the implemented account to Account Management and other internal claim and plan loading teams
• Work directly with third party Broker/Consultant to ensure a smooth implementation
• Coordinate implementation activities with the employers\' broker/consultant instilling confidence in the implementation delivery
• Maintain high quality implementation logs and report to keep key constituents informed
• May attend broker meetings with Regional Sales Executive
• Primary liaison between IT and customer for eligibility feeds
• Prepare and deliver technical specifications to document eligibility feed requirements, working with various benefit and payroll platforms
• Prepare documentation and lead discussions with customers, brokers and benefit administrators about the rules and regulations around FMLA, ADAAA and paid family leave administration
• Travel to a specific Symetra office location as needed
• May assist in developing or creation of workflow documentation and training plans for new hires and act as a subject-matter-expert for new hires or others within department or division

Why Work at Symetra
Here\xe2\x80\x99s what some of our employees have to say about why they work at Symetra:


\xe2\x80\x9cAt Symetra, you will find an environment where leaders, peers, and subordinates all work together. A place that values all your skills, whether academic, personal, or functional.\xe2\x80\x9d Alex A. - Corporate Records Manager


\xe2\x80\x9cWe\'re big enough to make an impact on the country, but small enough to care and know who you are and what you\'re contributing to the organization. All new ideas are welcome!\xe2\x80\x9d Stephanie F. \xe2\x80\x93 VP Customer Service & Operations


What we offer you
Benefits and Perks We don\xe2\x80\x99t take a \xe2\x80\x9cone-size-fits-all\xe2\x80\x9d approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation Salary Range: $66,600 \xe2\x80\x93 $110,900 plus eligibility for annual bonus program


Your experience and skills

• College degree or equivalent combination of education and work experience
• 4-5 years of group benefit implementation experience
• Experience with Group Life, Disability and Absence Management products
• Understanding of statutory disability plans
• Life and Health Insurance License preferred
• Excellent verbal and written communication
• High attention to detail and organization
• Thrives in a fast-paced environment
• Great at multi-tasking, prioritization, and time management
• Excellent interpersonal skills, able to foster a collaborative environment, build trust, and influence others
• Some travel required

We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We\xe2\x80\x99re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we\xe2\x80\x99re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they\xe2\x80\x99re buying, and we design products\xe2\x80\x94and operate our company\xe2\x80\x94to stand the test of time. We\xe2\x80\x99re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit www.symetra.com/careers


Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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