Job Description

Role Purpose


The Claims and Customer Service Assistant is responsible to support claims adjusters/examiners while process claims and handle a variety of other administrative responsabilities for senior staff members to ensure accuracy and timely processing.


Key Responsabilities


Receive, collect and organize all relevant documents to set up new claims, process mail, input notes/diary entry using the claims system in accordance with company policies and guidelines to provide timely service. Communicate with adjusters, claimants, the insured, and other relevant parties to ensure accurate registry of new claims. Handle all telephone inquiries regarding claims and provide information as requested inlcuding explain the process of submitting a claim to a customer. Manage some administrative duties like scheduling meetings/travel and complete company resports as required. Process payments, as authorized. Perform special projects and other related duties as assigned.

Requierements


Bachelor's Degree in Business Administration, preferable. Excellent communication, telephone and problem solving skills. Demonstrate flexibility and adaptability to work in a fast moving and challenging environment. Proficiency in MS Office (Word, Excel and Power Point). Intermediate knowledge of the structure and content of the English and Spanish Language.
Experience


One (1) to two (2) years business experience in claims and support functions in the insurance industry, preferable. Previous customer service experience.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.



At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.